Bottega Veneta Store Supervisor

London • UK

Thursday, January 23, 2025

Bottega Veneta, a distinguished name in the luxury fashion industry, has been inspiring individuality through innovative craftsmanship since 1966. With its origins in Vicenza, Italy, the brand is deeply rooted in Italian culture while maintaining a global perspective. As part of the Kering Group, a leading conglomerate in the luxury sector, Bottega Veneta offers a unique blend of inclusivity and exclusivity, providing a stimulating environment for professional growth and creativity.

1. Serve as the primary point of contact in the absence of the Store Manager.
2. Assist the Store Manager in ensuring adherence to company policies and procedures.
3. Address and resolve client complaints or conflicts with professionalism.
4. Achieve sales targets in alignment with company strategies.
5. Employ effective selling techniques to maximize store business potential.
6. Collaborate with the Store Manager to identify solutions for maximizing sales opportunities.
7. Foster team collaboration by sharing information and best practices.
8. Maintain and update customer information for efficient CRM and Client Book usage.
9. Ensure compliance with company standards and procedures.
10. Keep stock information current and manage store-to-store transfer requests.
11. Inspire trust and contribute to a positive work environment, particularly in challenging situations.
12. Deliver exceptional customer service in accordance with company standards and policies.
13. Assess team members' strengths and areas for improvement, providing constructive feedback for skill and performance enhancement.
14. Conduct monthly touch-base meetings under the supervision of the Assistant Store Manager or Store Manager.
15. Ensure all procedures are followed in the absence of the Store Manager or Assistant Store Manager.

1. Proven experience in a supervisory role within the luxury retail sector.
2. Strong understanding of luxury retail operations and customer service excellence.
3. Ability to handle customer complaints and conflicts with tact and diplomacy.

1. Exceptional leadership and team-building skills.
2. Proficient in CRM systems and client relationship management.
3. Excellent communication and interpersonal skills.
4. Strong organizational and multitasking abilities.

A minimum of 3 years of experience in a supervisory position within the luxury retail industry is required.

Bachelor's degree in Business Administration, Retail Management, or a related field is preferred.

The position offers a comprehensive benefits package, including opportunities for professional development and career advancement within a global luxury group.

Bottega Veneta, as part of the Kering Group, fosters a culture of creativity and innovation, encouraging employees to reach their full potential in a supportive and inclusive environment. The company values diversity in all its forms, believing it enriches the workplace and enhances adaptability in a changing world.