Bottega Veneta Retail Operations Assistant

London • UK

Monday, January 13, 2025

Bottega Veneta, a distinguished name in luxury fashion, has been inspiring individuality with its innovative craftsmanship since 1966. Rooted in Italian culture, the brand maintains a global outlook, offering exclusive products that embody both aesthetic and emotional resonance. As part of the Kering Group, Bottega Veneta benefits from the support and resources of a leading global luxury conglomerate, dedicated to nurturing talent and fostering growth across its diverse portfolio of brands.

1. Report daily banking administration to finance.
2. Ensure accurate payment processes and investigate discrepancies in POS management.
3. Manage the banking log and ensure compliance with company policies regarding returns, cash transactions, discounts, and anti-money laundering.
4. Coordinate with Inventory Control and Finance for non-ordinary transactions.
5. Resolve IT issues through Kering Connect.
6. Prepare sales reporting tools for performance monitoring.
7. Handle telephone and email queries for the store.
8. Act as Health & Safety Guarantor, prepare daily and weekly H&S checklists and reports, and serve as the trained First Aider.
9. Manage aftersales tickets and follow-up using the Sales Force platform.
10. Facilitate client and Atelier relationship management in Italy.
11. Provide exceptional customer service and handle enquiries and complaints with superior product knowledge.
12. Plan monthly rotas and manage export sales tracking.
13. Oversee new starter management, including uniforms, phone accounts, and training.
14. Present monthly morning briefs on operations topics.
15. Manage store maintenance and supplier relationships.
16. Support stock team with deliveries, transfers, and export shipments.

1. Proven ability in handling customer service matters with excellent problem-solving skills.
2. Experience in aftersales management.

1. Excellent management and organizational skills.
2. Adaptability and results-oriented approach.
3. Diplomatic, empathetic, and communicative nature.
4. Proactive with strong initiative.
5. Team player with excellent communication and interpersonal skills.

Experience in aftersales management and customer service is required.

The role offers opportunities for professional growth within a global luxury group, fostering internal mobility and leadership development in a stimulating environment.

Bottega Veneta, as part of the Kering Group, champions a diverse and inclusive workplace. The company values diversity in all its forms, believing it enriches the workplace and enhances adaptability in a changing world. Employees are encouraged to express their talents and reach their full potential in a supportive and fulfilling environment.