Bottega Veneta Global Retail Operations Service Specialist

Bottega Veneta, a distinguished brand under the Kering Group, is renowned for its innovative craftsmanship and commitment to individuality since 1966. With its origins in Vicenza, Italy, the brand embodies Italian cultural heritage while maintaining a global perspective. As part of Kering, a leading luxury group, Bottega Veneta offers a dynamic environment that fosters talent development and internal mobility, promoting leadership and personal growth within a diverse and inclusive workplace.

1. Maintain global service standards, guidelines, and retail tools for clarity and ease of execution in boutiques.
2. Build effective working routines with regional teams to balance brand consistency with market needs.
3. Consolidate store feedback and operational insights to improve service design and usability.
4. Define and monitor KPIs for service streams and support the creation of reporting dashboards.
5. Prepare performance updates, flag risks, and drive corrective actions.
6. Maintain and evolve hospitality standards and execution guidelines for boutiques.
7. Coordinate with relevant functions to ensure worldwide consistency while allowing local adaptation.
8. Support ownership of client-facing tools linked to service execution, including process clarity, adoption, training, and communications.
9. Collect requirements, support prioritization with stakeholders, and drive rollouts with regions.
10. Support execution in the retail network in partnership with After Sales stakeholders.
11. Identify and propose new in-store services to enhance client experience and productivity.
12. Support business cases and implementation plans for new services.
13. Monitor personalization performance and coordinate improvement actions.
14. Support robust execution of Certificate of Craft in stores and contribute to enriching the service offer globally.

1. 3+ years of experience in luxury goods with exposure to retail operations, client experience, or store services.
2. Preferred store exposure or strong field interaction and understanding of store realities.
3. Ability to coordinate multiple stakeholders and deliver through influence in a matrix environment.
4. Comfortable with KPIs and translating insights into concrete action plans.
5. Strong communication skills in English.
6. Entrepreneurial and proactive mindset with a self-starter attitude.

1. Stakeholder coordination
2. KPI management
3. Communication
4. Problem-solving
5. Entrepreneurial mindset

A minimum of 3 years in luxury goods, focusing on retail operations, client experience, or store services, with a preference for in-boutique experience or strong field interaction.

Bottega Veneta offers a stimulating and fulfilling workplace environment within the Kering Group, promoting talent development and internal mobility. The company is committed to diversity and provides equal opportunities for all qualified candidates.

Bottega Veneta, as part of the Kering Group, fosters a culture of creativity, individuality, and inclusivity. The brand values diversity in all its forms, encouraging employees to express their talents and adapt to a changing world. The workplace environment is designed to be stimulating and fulfilling, promoting leadership skills and personal growth.