Bottega Veneta Global Retail Operations Service Specialist

Bottega Veneta, a distinguished brand under the Kering Group, is renowned for its commitment to individuality and innovative craftsmanship since its inception in 1966. With its roots in Vicenza, Italy, Bottega Veneta embodies Italian culture while maintaining a global perspective. As part of the Kering Group, a global luxury conglomerate, Bottega Veneta offers a dynamic and inclusive work environment that fosters creativity and growth.

1. Maintain global service standards, guidelines, and retail tools to ensure clarity and ease of execution in boutiques.
2. Develop effective working routines with regional teams, balancing brand consistency with market needs.
3. Consolidate store feedback and operational insights to enhance service design and boutique usability.
4. Define and monitor KPIs for service streams, including adoption, quality, compliance, and lead times.
5. Support the creation of reporting dashboards for global and local teams.
6. Prepare regular performance updates and recommendations, highlighting risks and driving corrective actions.
7. Maintain and evolve hospitality standards and execution guidelines for boutiques.
8. Coordinate with relevant functions to ensure worldwide consistency while allowing local adaptation.
9. Contribute to the ownership of client-facing tools linked to service execution, including process clarity, adoption, training, and communications.
10. Support execution in the retail network in partnership with After Sales stakeholders, ensuring service levels and quality standards are met.
11. Identify and propose new in-store services to enhance client experience and boutique productivity.
12. Support business cases and implementation plans for new services, including scope, process, tools, training, costs, and risks.
13. Support a consistent personalization experience in stores, monitoring performance and coordinating improvement actions.
14. Support robust execution of the Certificate of Craft in stores, ensuring process compliance, accuracy, and reporting.

1. 3+ years of experience in Luxury Goods with exposure to Retail Operations, Retail Excellence, Client Experience, or Store Services.
2. Preferred experience in-boutique or strong field interaction, with an understanding of store realities.
3. Ability to coordinate multiple stakeholders and deliver through influence in a matrix environment.
4. Comfortable with KPIs and translating insights into concrete action plans.
5. Strong communication skills in English.
6. Entrepreneurial and proactive mindset with a self-starter attitude and hands-on problem-solving abilities.

1. Stakeholder coordination
2. KPI analysis and management
3. Strong communication
4. Entrepreneurial mindset
5. Problem-solving

3+ years in luxury goods with a focus on retail operations or client experience.

Bottega Veneta, as part of the Kering Group, offers a stimulating and fulfilling workplace environment with opportunities for talent development and internal mobility.

Bottega Veneta promotes a workplace culture that values creativity, individuality, and inclusivity. As part of the Kering Group, the brand is committed to fostering a diverse workforce and providing opportunities for employees to express their talents and reach their full potential. The company embraces diversity in all its forms, including gender, age, nationality, culture, religious beliefs, and sexual orientation.