Bottega Veneta EMEA Client Ambassador

Bottega Veneta is a luxury fashion house known for artisanal leathercraft, understated elegance and contemporary design. The brand is part of the Kering group and benefits from the conglomerate's global platform, focus on talent development and commitment to sustainability and creative excellence.

1. Act as a brand ambassador across the EMEA region, delivering a differentiated luxury client experience via phone, email, live chat, social networks and virtual appointments.
2. Conduct proactive sales outreach to a curated portfolio of e‑commerce and retail clients to drive incremental revenue (cross‑sell, upsell, reactivation, launches and drops).
3. Build and nurture long‑term client relationships through structured clienteling and personalised recommendations informed by client history and preferences.
4. Handle inbound client contacts with impeccable service quality and manage complaints and after‑sales procedures to preserve client satisfaction and loyalty.
5. Support the omnichannel ecosystem — online orders, in‑store operations, reservation and remote selling — to ensure seamless client journeys.
6. Execute outbound contact campaigns in line with commercial priorities (exclusive previews, product launches, special events).
7. Accurately capture, enrich and maintain client data in CRM to enable personalised communication and support sales strategies.
8. Follow up promptly to maximise conversion and cultivate repeat business.

1. Fluent in German, Italian and English (oral and written).
2. Professional experience in luxury retail, hospitality or client‑facing environments; direct sales or clienteling experience strongly preferred.
3. Proven ability to work to sales targets and to conduct proactive outreach and relationship‑building over time.
4. Excellent verbal storytelling, written communication and problem‑solving skills.
5. Highly organised, detail‑oriented and digitally literate with demonstrated CRM proficiency.

1. CRM
2. IT tools
3. Clienteling
4. Omnichannel services
5. Virtual appointments
6. Live chat
7. Social media customer engagement
8. E‑commerce support
9. Reservation and remote selling

Proven experience in luxury retail, hospitality or other client‑facing roles; previous exposure to sales and clienteling activities is highly desirable.

No formal degree required; secondary education is expected. Tertiary studies in business, hospitality, luxury management or a related discipline are a plus.

Talent development and internal mobility opportunities; inclusive workplace and equal‑opportunity employer commitments.

Bottega Veneta cultivates a culture of craftsmanship, discretion and creative rigor rooted in Italian heritage while operating on a global stage. As part of Kering, the house emphasises talent development, internal mobility and inclusivity, offering a collaborative environment where personal growth and leadership are encouraged.