Bottega Veneta Customer Service Specialist

Bottega Veneta, a prestigious name in the luxury fashion industry, is renowned for its exquisite craftsmanship and innovative designs. As part of the Kering Group, Bottega Veneta benefits from the resources and global reach of one of the world's leading luxury conglomerates, offering unparalleled opportunities for professional growth and development.

1. Manage After Sales and Before Sales items in accordance with brand policy.
2. Provide accurate information and knowledge to store staff, responding to customer inquiries via email and phone in a timely and professional manner.
3. Handle customer complaints, manage exchanges/refunds, and address special cases.
4. Order and organize spare parts for local repairs.
5. Conduct regular customer care training and in-store training as needed.
6. Oversee inventory management.
7. Collaborate with other teams to ensure consistent and high-quality support.

1. 2-5 years of experience in customer care, preferably in the retail luxury industry.
2. High level of honesty and integrity.
3. Ability to effectively collaborate with headquarters counterparts, with business-level English proficiency.

1. Strong communication skills.
2. Calm and analytical approach to problem-solving.
3. Flexibility to handle emergency situations.

2-5 years of experience in customer care, preferably within the retail luxury industry.

Employees enjoy a comprehensive benefits package, including health insurance, employee discounts, and opportunities for professional development within the Kering Group.

Bottega Veneta fosters a culture of excellence, creativity, and innovation. As part of the Kering Group, the company values diversity and collaboration, providing a dynamic and inclusive workplace where employees are encouraged to grow and contribute to the brand's legacy of luxury and craftsmanship.