Bottega Veneta Customer Service Specialist

Bottega Veneta, a prestigious name in the luxury fashion industry, is part of the renowned Kering Group. Known for its exceptional craftsmanship and innovative design, Bottega Veneta offers a dynamic work environment where creativity and excellence are at the forefront.

1. Manage after-sales and before-sales goods in accordance with brand policy.
2. Provide accurate information and respond to customer inquiries via email and phone in a timely and professional manner.
3. Handle customer complaints, manage exchanges and refunds, and address special cases.
4. Order and organize spare parts for local repairs.
5. Conduct regular customer care and in-store training sessions as needed.
6. Oversee inventory management.
7. Collaborate with other teams to ensure consistent and high-quality support.

1. 2-5 years of experience in customer care, preferably in the luxury retail industry.
2. High level of honesty and integrity.
3. Ability to effectively collaborate with headquarters counterparts. Business-level English required.

1. Strong communication skills.
2. Calm and analytical approach to problem-solving.
3. Flexibility to manage emergency situations.

2-5 years of experience in customer care, with a preference for experience in the luxury retail industry.

Employees enjoy a comprehensive benefits package, including health insurance, employee discounts, and opportunities for professional development.

Bottega Veneta fosters a culture of innovation and excellence, encouraging employees to contribute creatively while maintaining the highest standards of quality. As part of the Kering Group, the company values sustainability and inclusivity within its workforce.