Balenciaga Trainer

Tokyo Japan

Tuesday, January 28, 2025

Balenciaga, a revered name in the luxury fashion industry, is part of the illustrious Kering Group, a global leader in apparel and accessories. Known for its avant-garde designs and innovative approach, Balenciaga offers a dynamic and inspiring work environment where creativity and excellence are at the forefront. As an employer, Balenciaga is committed to nurturing talent and fostering a culture of continuous learning and development.

1. Collaborate with local retail and merchandising teams to enhance store experience and performance through strategic training initiatives.
2. Conduct classroom and in-store on-the-job training (OJT) for Sales Associates.
3. Facilitate induction training for new employees and support store openings.
4. Design and deliver client journey and product training, including localization of materials.
5. Conduct in-store workshops, such as ready-to-wear mix and match sessions.
6. Monitor and support mystery shopping and Net Promoter Score (NPS) initiatives.
7. Ensure comprehensive understanding of training among Sales Associates.
8. Identify and disseminate best practices across the network.
9. Perform additional duties as required.

1. Over 3-5 years of experience in training roles.
2. Experience in the fashion, luxury, or retail industry is preferred.
3. Deep understanding of fashion, business, and market dynamics.
4. Strong facilitation, interpersonal, and coaching skills.
5. Positive attitude with the ability to motivate team members.
6. Willingness to travel outside Tokyo.
7. Proficiency in fundamental PC skills (Excel, PowerPoint, Word).
8. Fluency in English (oral and written) and native-level Japanese.

1. Training and facilitation
2. Interpersonal communication
3. Coaching and mentoring
4. Product knowledge
5. Client journey design
6. Workshop facilitation
7. Mystery shopping analysis
8. Best practice identification

A minimum of 3-5 years in training, preferably within the fashion, luxury, or retail sectors.

Balenciaga offers a comprehensive benefits package, including opportunities for professional growth, access to exclusive industry events, and a supportive work environment that values diversity and innovation.

Balenciaga fosters a culture of innovation and creativity, encouraging employees to push boundaries and redefine luxury fashion. The workplace is dynamic and inclusive, promoting collaboration and continuous learning. As part of the Kering Group, Balenciaga is committed to sustainability and ethical practices, ensuring a positive impact on society and the environment.