Balenciaga Store Manager

Balenciaga, a distinguished name in luxury fashion, was founded by Cristóbal Balenciaga in 1917. The brand is renowned for its bold innovation in silhouette and technique, defining modern couture. Today, Balenciaga continues to push boundaries with collections that span women's and men's ready-to-wear, accessories, and objects. As part of the Kering Group, Balenciaga is committed to digital expansion, material advancement, and social responsibility, maintaining its position at the forefront of modernity.

1. Lead and manage the store's sales team to achieve sales and KPI targets while adhering to company procedures and guidelines.
2. Act as the brand engagement leader to maximize the store's potential through qualitative and quantitative goals.
3. Manage floor coverage, sales enhancement, visual merchandising, display, customer service, and operations.
4. Analyze daily, weekly, and monthly results, and communicate findings to the team.
5. Monitor and understand the local competitive environment.
6. Support the store in achieving specific qualitative and quantitative objectives.
7. Update the team on KPI status and provide necessary support to achieve them.
8. Foster a positive work environment and motivate the team daily.
9. Prepare team and individual activities, such as morning briefings and one-on-one meetings.
10. Collaborate with managers to manage employee issues and develop talent.
11. Act as a Balenciaga ambassador, maintaining and enhancing brand culture internally and externally.
12. Oversee clienteling activities in line with headquarters' guidelines.
13. Ensure store atmosphere aligns with the brand image and deliver consistent Balenciaga signature experiences.
14. Manage customer complaints and oversee sales processes.
15. Build networks with influential figures in the luxury industry to enhance customer loyalty.
16. Ensure compliance with legal, safety, security, internal regulations, sustainability, and HR guidelines.
17. Supervise inventory activities and warehouse stock management, reporting discrepancies immediately.
18. Review and improve existing procedures to enhance efficiency and effectiveness.

1. Understanding of Balenciaga's product sensitivity and ability to act in line with the brand's image and values.
2. Interest in the luxury market and knowledge of fashion trends to develop new clients and strengthen relationships with existing ones.
3. Customer service mindset with excellent communication skills to provide superior customer service and after-sales service.
4. Proactive and positive team player contributing to a positive work environment and teamwork.

1. Leadership and team management
2. Sales and KPI analysis
3. Customer service excellence
4. Communication and interpersonal skills
5. Problem-solving and decision-making
6. Inventory and stock management

Proven experience in a managerial role within the luxury retail industry, with a focus on team leadership and sales performance.

Bachelor's degree in Business Administration, Fashion Management, or a related field is preferred.

Balenciaga offers a dynamic work environment within the Kering Group, fostering professional growth and encouraging employees to realize their full potential. The company values diversity and provides equal opportunities for all applicants.

Balenciaga is dedicated to nurturing a diverse workforce, believing that diversity enriches the workplace and customer experience. The company is committed to providing equal opportunities and selecting talent based on competencies, supporting the growth and success of its employees.