Balenciaga Store Manager

Seoul • South Korea

Thursday, March 27, 2025

Balenciaga, a prestigious fashion house established in 1917 by Cristóbal Balenciaga, is renowned for its avant-garde designs and innovative prêt-à-porter collections. As part of the Kering Group since 2001, Balenciaga has solidified its position as a leading brand in the luxury fashion industry, offering a wide range of products including leather goods, footwear, and accessories. The brand is committed to fostering professional growth and excellence among its employees.

1. Lead the store sales team, including assistant managers and team members, to achieve sales and KPI targets while adhering to procedures and guidelines.
2. Oversee brand engagement activities aimed at maximizing the store's potential through qualitative and quantitative goals.
3. Manage floor coverage, enhance sales, and ensure optimal visual merchandising and customer service.
4. Analyze daily, weekly, and monthly results, and report to headquarters.
5. Monitor the business environment, including local competitors, and support the store in achieving specific qualitative and quantitative goals.
6. Update the store team on KPI status and provide necessary support to achieve them.
7. Foster a positive work environment and lead by example in brand behaviors.
8. Motivate and challenge the store team daily, preparing team and individual activities such as morning briefings and one-on-one meetings.
9. Manage staff issues in collaboration with assistant managers and team leaders, and contribute to the development of the sales team through clear goal follow-up and consistent feedback.
10. Act as a Balenciaga ambassador, maintaining and enhancing brand culture both internally and externally.
11. Supervise clienteling activities according to headquarters guidelines and ensure the store atmosphere aligns with the brand image.
12. Follow up on CEE and NPS scores, taking action based on results.
13. Develop and maintain client loyalty from new customers to VICs, ensuring excellent customer experiences.
14. Ensure compliance with legal, safety, security, internal regulations, sustainability, and HR guidelines.
15. Assist in inventory activities and warehouse stock management, reporting discrepancies immediately.
16. Review and improve existing procedures to enhance efficiency and effectiveness.

1. Understanding of Balenciaga products and ability to embody the brand's image and values.
2. Interest in the luxury market and knowledge of fashion trends to develop new clients and strengthen existing relationships.
3. Customer service mindset with excellent communication skills.

1. Team leadership and motivational skills.
2. Strong analytical and reporting abilities.
3. Proficiency in clienteling and customer relationship management.
4. Ability to manage and improve store operations and procedures.

Proven experience in a managerial role within the luxury fashion industry, with a focus on sales and team leadership.

Bachelor's degree in Business, Fashion, or a related field preferred.

Balenciaga offers a dynamic and inspiring work environment with opportunities for professional growth within the brand and the Kering Group.

Balenciaga is dedicated to nurturing diverse talent and believes that diversity enriches the workplace and customer experiences. The company provides equal opportunities for all applicants and selects talent based on Balenciaga's behavioral competencies, fostering an environment where employees can reach their full potential.