Balenciaga Store Manager

Balenciaga, a prestigious name in the fashion industry, is part of the Kering Group, a global leader in luxury. Known for its innovative designs and uncompromising standards, Balenciaga has been at the forefront of fashion since its inception by Cristóbal Balenciaga in 1917. The brand continues to set trends under the artistic direction of Demna, offering a wide range of products from ready-to-wear to accessories, all celebrated worldwide.

1. Drive sales growth by leading the store team and enhancing customer loyalty in alignment with Balenciaga's commercial strategy.
2. Oversee daily store operations, including activity reporting, procedure adherence, and sales support.
3. Lead and motivate the sales team through individual and group coaching, and conduct regular meetings.
4. Expand the client portfolio by building new customer relationships and managing existing ones, including CRM and dispute resolution.
5. Manage staff scheduling, uniform distribution, and recruitment, including onboarding and training of new hires.
6. Provide feedback and propose improvements based on performance and quality assessments.
7. Implement and maintain visual merchandising standards in line with company policy.
8. Monitor and analyze commercial and budgetary indicators.
9. Participate in inventory processes and address discrepancies.
10. Oversee stock levels, replenishments, and manage repairs and alterations.

1. Proven experience in team management, luxury retail store management, and luxury sales.
2. Strong interpersonal skills, responsibility, availability, and responsiveness.
3. Established client portfolio and familiarity with the local clientele.
4. Proficiency in IT tools and a strong sense of product and fashion culture.
5. Fluency in English is mandatory; proficiency in a second language is preferred.

1. Leadership and team management
2. Customer relationship management
3. Analytical and problem-solving
4. Strong communication and interpersonal
5. Proficiency in IT and CRM tools

Significant experience in managing a luxury retail store and leading a sales team.

Balenciaga offers a stimulating and fulfilling work environment, encouraging professional growth within the brand and the Kering Group. Managers are supported to build high-performing teams dedicated to excellence.

Balenciaga fosters a diverse and inclusive workplace, believing that diversity in all forms enriches the work environment and customer experience. The company is committed to equal opportunity and values-driven talent selection, aiming to support each employee's success.