Balenciaga Store Manager

Balenciaga, a distinguished name in luxury fashion, was founded by Cristóbal Balenciaga in 1917 in Spain and established in Paris by 1937. Renowned for redefining modern haute couture through innovative form and technique, the brand continues to uphold its founder's vision with bold collections spanning women's and men's ready-to-wear, accessories, and art objects. As part of the Kering Group, Balenciaga is at the forefront of digital innovation and social responsibility, maintaining its status as a leader in modernity. The brand's commitment to excellence is reflected in its creative direction under Pierpaolo Piccioli, appointed in 2025.

1. Drive commercial performance and ensure precise reporting with strategic market recommendations.
2. Guarantee impeccable customer service aligned with the brand's standards.
3. Lead the team in showcasing ready-to-wear and providing comprehensive stylistic advice.
4. Ensure strict adherence to retail procedures including operations, cash management, compliance, and quality.
5. Foster team development through individual and collective coaching, morning briefings, and evaluations.
6. Oversee recruitment, integration, and ensure alignment with Balenciaga's values and vision.
7. Manage daily personnel operations including scheduling, discipline, and exemplary conduct.
8. Build and enhance a portfolio of loyal clients and brand ambassadors, enriching local and international clientele.
9. Implement high-quality CRM actions with a nuanced understanding of customer expectations and behaviors.
10. Provide structured insights on client expectations, local trends, and product feedback for retail management.
11. Ensure collection displays adhere to merchandising guidelines and maintain visual coherence with the brand's identity.
12. Oversee all in-store controls including internal organization, compliance, and safety standards.
13. Supervise stock management, including restocking, inventories, discrepancy investigations, and flow efficiency.
14. Manage repairs, after-sales service, and alterations with precision.

1. Experience in luxury boutique management and performance-oriented team leadership.
2. Excellent interpersonal skills, acute service orientation, and strong listening abilities.
3. Responsive, responsible, organized, with a natural sense of presentation and persuasion.
4. Established client portfolio and thorough understanding of the local clientele.
5. Proficiency in IT tools and a genuine sensitivity to products and fashion.
6. Fluency in French and English; proficiency in a third language is advantageous.

1. Leadership and team management
2. Customer service excellence
3. Strategic commercial acumen
4. Retail operations management
5. Client relationship building
6. Merchandising and visual presentation
7. Stock and inventory management
8. IT proficiency
9. Multilingual communication

Proven experience in managing a luxury retail store and leading performance-driven teams.

Balenciaga offers a stimulating and fulfilling work environment, fostering professional development within the brand and the Kering Group. Managers are encouraged to build high-performing teams committed to excellence.

Balenciaga is committed to fostering diversity within its teams, believing that diversity in all its forms enriches the workplace and customer experience. The brand is dedicated to equal opportunity and selects talents based on sought-after skills and brand values, supporting each individual's success.