Balenciaga Store Manager

Balenciaga is an avant‑garde Maison renowned for its boundary‑pushing design language across womenswear, menswear, accessories and objets d’art. The House operates as part of the Kering group, benefitting from the resources and global luxury network of the conglomerate while maintaining a distinct creative identity and a fast‑paced retail culture.

1. Drive store revenue and commercial KPIs by implementing Balenciaga’s sales strategy and ensuring consistent execution of retail processes and procedures.
2. Lead daily operations including cash/till supervision, sales reporting, stock control, replenishment and participation in inventories.
3. Manage, coach and develop the sales team through individual and group coaching, regular meetings, performance reviews and induction of new hires.
4. Grow and manage a high‑value customer portfolio: acquire new clients, nurture relationships, maintain CRM follow‑up and resolve client disputes.
5. Ensure merchandising and product presentation comply with brand visual and merchandising standards.
6. Oversee personnel administration: scheduling, uniform management, workforce planning and recruitment interviews.
7. Propose and implement improvement plans based on results and quality feedback; ensure adherence to the Retail Excellence programme.
8. Manage after‑sales service, repairs and rework processes for the store and boutique corners.

1. Proven success in store leadership and team management within luxury retail.
2. Demonstrable track record in selling high‑end fashion or leather goods and in developing a local client portfolio.
3. Strong interpersonal skills, with persuasive, service‑oriented approach and solid listening ability.
4. Capacity to work in a fast‑paced, high‑pressure environment while maintaining attention to detail.
5. Fluent in Italian and English.
6. Good command of retail IT systems and CRM tools.

1. Sales management
2. Client portfolio development
3. CRM follow‑up
4. Merchandising execution
5. Inventory and stock control
6. Team coaching and performance management
7. Cash/till supervision
8. After‑sales service management

Minimum five years of experience in luxury retail, including at least two years in a supervisory or store management role, ideally within flagship or high‑end boutique environments.

High school diploma required; Bachelor's degree in Business, Retail Management, Fashion or related field preferred.

Balenciaga fosters a dynamic, creative and results‑oriented retail environment that values excellence in client experience and execution. As part of Kering, the House offers structured talent development and mobility opportunities within a global luxury network while promoting diversity and inclusion.