Balenciaga Store Manager

Balenciaga, a distinguished name in the luxury fashion industry, was founded in 1917 by Cristóbal Balenciaga. Known for its avant-garde designs and innovative silhouettes, the brand has established a formidable presence worldwide. Since becoming part of the Kering Group in 2001, Balenciaga has continued to influence the fashion landscape with its ready-to-wear collections, leather goods, and accessories. The brand is committed to fostering professional growth and excellence within its teams.

1. Lead the store sales team, including assistant managers and staff, to achieve sales and KPI targets while adhering to procedures and guidelines.
2. Oversee brand engagement activities to maximize store potential and achieve qualitative and quantitative objectives.
3. Manage floor coverage, enhance sales, and oversee visual merchandising, display, customer service, and operations.
4. Analyze daily, weekly, and monthly results, and continuously evaluate performance.
5. Report to headquarters and share relevant information with the store team.
6. Monitor and understand the local competitive landscape.
7. Support the store in achieving specific qualitative and quantitative goals and lead team leaders.
8. Update the store team on KPI status and provide necessary support to achieve them.
9. Foster a positive work environment and maintain brand behaviors.
10. Motivate and challenge the store team daily, preparing team and individual activities.
11. Collaborate with managers and team leaders to manage staffing issues and develop talent.
12. Act as a Balenciaga ambassador, maintaining and enhancing brand culture.
13. Oversee clienteling activities and ensure alignment with brand image and guidelines.
14. Manage customer satisfaction and engagement, ensuring sales activities meet Balenciaga's quality standards.
15. Follow up on CEE and NPS scores and take actions based on results.
16. Develop clienteling mindset to enhance customer loyalty from new clients to VICs.
17. Ensure compliance with legal, safety, security, internal regulations, sustainability, and HR guidelines.
18. Maintain store image in line with Balenciaga standards and ensure team access to resources.
19. Plan, approve, organize, and prepare activities to manage expected workload and resources.
20. Ensure the safety of products and valuables within the store.
21. Implement retail excellence guidelines in the store.
22. Assist in inventory activities and warehouse stock management, reporting discrepancies immediately.
23. Review and improve existing procedures to enhance efficiency and effectiveness.

1. Understanding of Balenciaga's product sensitivity and ability to act in accordance with its image and values.
2. Interest in the luxury market and knowledge of fashion trends to develop new clients and strengthen existing relationships.
3. Customer service mindset and excellent communication skills to provide superior customer and after-sales service.
4. Proactive and positive team player contributing to a positive work environment and teamwork.

1. Leadership and team management
2. Customer service excellence
3. Analytical and reporting skills
4. Communication and interpersonal skills
5. Problem-solving and decision-making

Proven experience in a similar role within the luxury fashion industry, with a focus on sales and team leadership.

Balenciaga offers a stimulating work environment within the Kering Group, supporting professional growth and team excellence. Employees are encouraged to reach their full potential in an inspiring setting.

Balenciaga is dedicated to nurturing a diverse workforce, believing that diversity enriches the workplace and customer experience. The company welcomes applicants of all backgrounds and provides equal opportunities based on merit and capability.