Balenciaga Senior Retail Excellence Manager

Singapore • Singapore

Tuesday, January 20, 2026

Balenciaga, a distinguished name in the luxury fashion industry, was founded by Cristóbal Balenciaga in 1917 and established its Parisian roots in 1937. Renowned for its innovative approach to couture, the brand continues to redefine modern fashion with avant-garde collections and a commitment to sustainability and social responsibility. As part of the Kering Group, Balenciaga offers a dynamic work environment that fosters creativity and professional growth.

1. Develop and implement the Retail Excellence strategy for Southeast Asia & Oceania, including special projects, operating plans, and budget management.
2. Ensure Retail Excellence standards align with brand guidelines to maintain consistency in image, service, and customer experience.
3. Drive customer-centric initiatives to enhance growth, profitability, and customer satisfaction.
4. Analyze retail KPIs and develop action plans to improve client engagement and sales performance.
5. Lead the Customer Experience Evaluation process and collaborate with local Retail teams for improvements.
6. Partner with Sales and Operations teams to translate insights into actionable plans supporting sales objectives.
7. Supervise the Retail Training Manager to ensure training initiatives support service quality and customer journey standards.
8. Collaborate with local and HQ functions on special initiatives and in-store activations.
9. Stay informed on industry and luxury retail best practices, sharing insights with Regional and HQ teams.

1. Minimum 8 to 10 years of progressive experience in retail management, training, or development within specialty stores or international luxury brands.
2. Strong understanding of the Southeast Asia & Oceania markets with a proven track record in clienteling.
3. High level of commercial acumen and fashion sensitivity.

1. Excellent communication and presentation skills.
2. Ability to engage stakeholders at all levels.
3. Fluency in written and spoken English.

8 to 10 years of progressive experience in retail management, training, or development within specialty stores or international luxury brands, with recent senior-level experience.

Balenciaga offers a stimulating and fulfilling workplace environment with opportunities for professional development within the House or the Kering group.

Balenciaga is committed to fostering a diverse workforce, believing that diversity enriches both the workplace and client experience. The company values creativity and empowers leaders to build high-performing teams.