Balenciaga Senior Client Ambassador

Balenciaga, a prestigious name in luxury fashion, is part of the renowned Kering Group. Known for its innovative approach to modern couture, Balenciaga offers an enriching work environment where creativity and excellence are at the forefront. The brand is committed to professional growth and development, providing employees with opportunities to thrive within the company and the larger Kering Group.

1. Develop and maintain comprehensive product knowledge to deliver exceptional customer service.
2. Stay informed about current products, trends, and collections to educate and engage customers.
3. Replenish stock and uphold high standards of merchandise presentation.
4. Address customer complaints efficiently, ensuring satisfactory resolutions for both the customer and the company.
5. Stay updated with customer requirements and operational procedures.
6. Monitor daily sales targets and employ effective sales techniques to achieve them.
7. Adhere to company procedures and policies, ensuring all work meets these standards.
8. Maintain personal appearance and presentation in alignment with company standards.
9. Comply with Security and Health and Safety regulations.
10. Open and close the store as needed, following company security protocols.
11. Perform additional duties within the scope of the Sales Consultant role as required.

1. Senior profile with substantial experience in a similar role.
2. Proven experience in customer service with direct customer interaction.
3. Fluency in Italian and English; proficiency in a third language is advantageous.

1. Ability to adapt to frequent changes and high-pressure environments.
2. Strong communication and interpersonal skills to build and maintain relationships.
3. Team-oriented mindset with a focus on collaborative goals.
4. Initiative in contact and communication.

Extensive experience in customer service roles with direct customer interaction is required.

Balenciaga offers a stimulating workplace environment with opportunities for professional growth within the brand and the Kering Group. Employees are empowered to reach their full potential, supported by a commitment to diversity and inclusion.

Balenciaga fosters a diverse and inclusive workplace where creativity and innovation are celebrated. The company values diversity in all its forms, enriching the workplace and enhancing the client experience. As part of the Kering Group, Balenciaga is dedicated to developing high-performing teams and supporting employees in achieving their full potential.