Balenciaga Sales & Client Advisor

Toronto • Canada

Wednesday, March 5, 2025

Balenciaga, a prestigious name in the luxury fashion industry, is part of the renowned Kering Group, a global leader in apparel and accessories. The brand is celebrated for its innovative designs and commitment to excellence, offering a dynamic environment for professionals seeking to excel in the luxury retail sector. As an employer, Balenciaga is dedicated to fostering professional growth and providing opportunities within the House and the broader Kering Group.

1. Achieve sales targets and key performance indicators.
2. Handle client requests and complaints, reporting to management.
3. Provide high-quality feedback on client interactions to management.
4. Collaborate with stock team to ensure product availability.
5. Stay informed on market trends and the fashion business environment.
6. Inspire clients by embodying Balenciaga's brand values.
7. Ensure seamless execution of the omnichannel client journey.
8. Present the Balenciaga universe through storytelling about collections.
9. Offer personalized advice to clients, addressing their expectations.
10. Maintain visual merchandising standards and product presentation.
11. Ensure client satisfaction by upholding Balenciaga's service standards.
12. Create and update client portfolios, engaging in long-term relationships.
13. Follow guidelines for client journey and loyalty programs.
14. Demonstrate professionalism and teamwork in all interactions.
15. Collaborate with internal and external stakeholders effectively.
16. Assist colleagues in providing exceptional client experiences.
17. Participate in achieving sustainability goals.
18. Process client transactions and promote omnichannel services.
19. Manage store deliveries and shipments efficiently.
20. Contribute to stock control and inventory processes.

1. Minimum of 2 years of relevant sales experience.

1. Proficiency in digital and IT skills, including MS Office.
2. Strong product sensitivity and knowledge of market trends.
3. Excellent listening and communication abilities.
4. Adaptability, reactivity, and a natural curiosity.
5. Ability to multitask and handle high-pressure situations.
6. Willingness to learn and improve continuously.
7. Ability to maintain a positive work environment.

A minimum of 2 years of relevant sales experience in a luxury retail environment is required.

Balenciaga offers a stimulating and fulfilling workplace environment with opportunities for professional development within the House and the Kering Group.

Balenciaga is committed to fostering a diverse and inclusive workforce, believing that diversity enriches the workplace and enhances the client experience. The company values competencies and brand-aligned behaviors, setting employees up for success in a supportive environment.