Balenciaga Sales & Client Advisor

Balenciaga is a leading luxury fashion House within the Kering group, recognized for its avant‑garde design language and influential ready‑to‑wear, accessories and footwear. The brand operates a global retail network and combines strong creative direction with rigorous commercial standards, offering employees exposure to high‑profile collections and a fast‑paced luxury retail environment.

1. Achieve daily and monthly sales targets and KPIs through effective sales techniques and disciplined follow-up.
2. Host clients and build long‑term relationships through proactive clienteling and personalised service.
3. Manage and develop the store team, including coaching, recruitment support and performance management to maximise store potential.
4. Maintain deep product knowledge and deliver professional, brand‑aligned customer service.
5. Ensure stock replenishment, maintain merchandise standards and control product quality.
6. Uphold visual merchandising, store cleanliness and presentation in accordance with brand guidelines.
7. Ensure compliance with all store processes, policies and operational procedures.

1. Prior experience in a multinational luxury or premium retail environment.
2. Fluent spoken and written English and Chinese.
3. Strong product and fashion sensitivity with up‑to‑date knowledge of trends.
4. High sense of responsibility, team spirit and ability to work under pressure.
5. Proficient PC skills, including MS Office and common digital retail tools.

1. MS Office
2. Clienteling
3. Sales techniques
4. Visual merchandising
5. Product knowledge
6. Inventory replenishment
7. Store operations
8. Customer service
9. Team management

Previous experience in luxury retail or a multinational brand environment with demonstrable success in client development, achieving sales KPIs and working in a fast‑paced store setting.

High school diploma or equivalent; vocational or tertiary qualification in fashion, retail or business is preferred.

Professional development opportunities within the House and the Kering group.

Balenciaga fosters a creative, high‑performance workplace where craftsmanship, innovation and rigorous retail execution intersect. The House emphasises professional development, teamwork and diversity, encouraging employees to develop leadership capabilities across the brand and the wider Kering group.