Balenciaga Sales & Client Advisor

Balenciaga is a globally recognised luxury fashion house known for its avant‑garde approach to design and strong brand identity. As part of the Kering group, Balenciaga operates an international retail network that emphasises creative expression, craftsmanship and a client‑centric omni‑channel experience.

1. Achieve individual sales targets, KPIs and qualitative objectives while contributing to overall store performance.
2. Deliver an inspiring luxury client experience by presenting Balenciaga collections and storytelling around inspirations and product features.
3. Manage the omnichannel client journey: in‑store and remote sales, clienteling, follow‑up and after‑sales in line with HQ guidelines and loyalty programmes.
4. Create, maintain and update client portfolios using the Luce app; build long‑term client relationships through personalised service and proactive follow‑up.
5. Process client transactions including in‑store and distant sales (M-xstore) and prepare/organise deliveries and shipments to clients.
6. Collaborate closely with the stock/BOH team to ensure product availability, perform stock control and participate in inventories.
7. Ensure visual merchandising and product presentation standards are met across all sales areas.
8. Report client requests, complaints and market feedback to Store Management and relevant teams; provide high‑quality client insights.
9. Support Retail Excellence processes and contribute to front‑ and back‑of‑house operational excellence.
10. Work as a team player across internal stakeholders (Store Management, VM, Accounting, Client Engagement) and contribute to sustainability objectives.

1. Minimum experience: internal candidates — completed Balenciaga onboarding and 1 year as Sales Associate; external candidates — minimum 2 years of relevant luxury retail sales experience.
2. Demonstrable clienteling and luxury service skills with a storytelling approach to product presentation.
3. Strong commercial acumen with proven ability to meet sales targets and KPIs.
4. Familiarity with omnichannel retail processes and after‑sales procedures.
5. Able to perform front‑of‑house and back‑of‑house duties independently and follow Retail Excellence standards.

1. Luce app
2. M-xstore
3. Retail Excellence
4. Omnichannel sales
5. Visual merchandising
6. Clienteling and CRM
7. Inventory control and stock management
8. POS transaction processing

Internal candidates: completion of Balenciaga onboarding and Omnichannel Client Journey training plus at least 1 year as a Sales Associate. External candidates: minimum 2 years of relevant luxury retail sales experience demonstrating clienteling, commercial performance and omnichannel execution.

High school diploma or equivalent; vocational training in retail, fashion or commerce is advantageous.

Balenciaga fosters a creative, fast‑paced retail environment with a strong emphasis on brand identity, craftsmanship and innovative presentation. As part of Kering, the workplace values collaboration across functions and a relentless focus on delivering an elevated omnichannel client experience.