Balenciaga Sales & Client Advisor

Balenciaga is an avant-garde luxury fashion house known for progressive design and a boundary-pushing aesthetic. As part of the Kering group, the brand benefits from the resources of a major luxury conglomerate while maintaining a distinct creative identity. Balenciaga seeks employees who combine commercial acumen with a deep appreciation for the house’s design language and cultural positioning.

1. Represent the Balenciaga brand and image in all customer interactions and in-store activities.
2. Maximise store revenue through proactive selling, client development and targeted conversion of footfall into purchases.
3. Deliver exceptional customer service and after‑sales (AS) support to build long-term client relationships.
4. Actively identify and develop new clients while nurturing and strengthening relationships with existing customers.
5. Monitor market and fashion trends regularly to inform sales approach and client conversations.
6. Support colleagues to achieve team targets and enhance overall customer experience.
7. Assist the management team with adherence to store procedures and operational standards.

1. Demonstrable sensitivity to Balenciaga products and the ability to act in accordance with the brand’s image and values.
2. Strong interest in the luxury market with up-to-date knowledge of fashion trends to drive client acquisition and retention.
3. Customer-service mindset with excellent verbal communication skills and capability to deliver high-quality after‑sales service.
4. Positive, proactive team player who contributes to a collaborative and motivating store environment.

1. Clienteling
2. After‑sales service (AS)
3. Customer service
4. New client acquisition
5. Verbal communication
6. Teamwork
7. Market and fashion trend awareness

Previous experience in luxury retail or high-end client advisory is preferred; demonstrable sales experience and a track record of client development are advantageous.

High school diploma or equivalent; tertiary education in fashion, retail, or business is a plus but not required.

Balenciaga fosters a dynamic, creative workplace that values bold ideas and rigorous execution. As part of Kering, the brand supports professional development and encourages leaders to build high-performing teams within an inspiring, design‑led environment.