Balenciaga Sales & Client Advisor

Madrid • Spain

Tuesday, February 18, 2025

Balenciaga, a prestigious name in the fashion industry, is renowned for its avant-garde designs and impeccable craftsmanship. As part of the Kering Group, Balenciaga benefits from the extensive resources and global reach of one of the world's leading luxury conglomerates. This affiliation provides employees with unparalleled opportunities for professional growth and development within a dynamic and innovative environment.

1. Develop and maintain comprehensive product knowledge to deliver exceptional customer service.
2. Stay informed about current products, trends, and collections, ensuring customers are well-informed.
3. Replenish stock and maintain high standards of merchandise presentation.
4. Handle customer complaints, seeking assistance when necessary, to ensure resolution satisfies both customer and company.
5. Stay updated with customer requirements and operating procedures.
6. Be aware of daily sales targets and employ appropriate sales techniques to meet them.
7. Ensure all procedures and policies are understood and adhered to.
8. Maintain personal appearance and presentation in line with company standards.
9. Adhere to security and health and safety regulations.
10. Open and close the store according to business needs, in line with company security rules.
11. Perform additional duties within the defined levels of responsibility and accountability of the Sales Consultant role.

1. Previous experience in a similar role.
2. Experience in a customer service role with face-to-face customer contact.
3. Ability to adapt to frequent change and a high-pressure environment.

1. Initiate contact and communication effectively.
2. Motivated team player with a common goal.
3. Excellent communication and interpersonal skills with the ability to build and maintain relationships.
4. Fluency in Spanish and English; a third language is highly advantageous.

Previous experience in a customer service or sales role within a luxury retail environment is required.

Balenciaga offers a stimulating and fulfilling workplace environment with endless possibilities to learn and grow. Employees are empowered to reach their full potential and are supported in their professional development within the House or the Kering group.

Balenciaga fosters a diverse and inclusive workplace, believing that diversity in all its forms enriches both the workplace and the client experience. As an Equal Opportunity Employer, Balenciaga welcomes all applications and selects talents based on competencies and alignment with brand behaviors. The company is committed to setting employees up for success and discusses how to excel within the company during the interview process.