Balenciaga Sales & Client Advisor (Keyholder)

Balenciaga is an influential Paris-based luxury fashion house known for avant-garde design and strong cultural relevance. As part of the Kering group, the brand combines creative risk-taking with global retail operations and offers employees paths for internal mobility across the group's portfolio.

1. Drive individual and store sales to meet and exceed targets through high-quality client service.
2. Perform and oversee opening and closing procedures in accordance with company policy.
3. Support the Store Director in day-to-day store operations, staffing and personnel management.
4. Maintain organised stockroom operations and ensure accurate inventory control and shrinkage prevention.
5. Execute cash handling and safe procedures, ensure register accuracy and timely bank deposits.
6. Implement visual merchandising directives and communicate visual standards to the sales team.
7. Oversee store maintenance, fixtures and supplies to preserve presentation and operational standards.
8. Address customer complaints and feedback promptly and escalate when necessary.
9. Enforce store operational manuals, sustainability policies and corporate standards at all times.

1. Minimum 3+ years' experience in a similar retail role, preferably within fashion or luxury retail.
2. Proven track record of meeting or exceeding individual and store sales goals.
3. Strong verbal and written communication skills with ability to manage competing priorities.
4. Commercial awareness and solid business acumen with a genuine passion for the fashion industry.
5. Demonstrated ability to lead by example and develop high-performing teams.

1. Sales generation and clienteling
2. Store opening and closing procedures
3. Inventory management
4. Loss prevention and shrink control
5. Cash handling and safe management
6. Visual merchandising implementation
7. Team leadership and personnel management
8. Customer complaint resolution
9. Excellent verbal and written communication

At least three years' experience in retail or fashion store operations with demonstrable sales performance; prior keyholder or supervisory experience preferred.

High school diploma or equivalent; additional coursework or certification in retail, merchandising or fashion is a plus.

Opportunities for professional development and internal mobility within Balenciaga and the Kering Group.

Balenciaga fosters a fast-paced, creative retail environment anchored in contemporary design and commercial excellence. As part of Kering, the brand emphasizes professional development, collaboration and the cultivation of high-performing teams across global operations.