Balenciaga Sales & Client Advisor

Balenciaga is a Paris-based luxury fashion house known for its avant-garde design language and influential ready-to-wear and accessory collections. As part of the Kering group, the brand combines high-fashion creativity with global retail operations and a commitment to contemporary luxury experiences.

1. Meet and exceed individual sales targets, KPIs and qualitative performance objectives through proactive client engagement.
2. Deliver an elevated, omnichannel client journey from in-store welcoming to after-sales follow-up, applying Balenciaga service standards.
3. Present the Balenciaga universe and product narratives with a storytelling approach, advising clients on collections, styling and product features.
4. Create, update and manage client portfolios and follow up using the Luce app to nurture long-term relationships and loyalty.
5. Ensure flawless execution of visual merchandising and product presentation guidelines across the sales floor.
6. Process client transactions and omnichannel orders at the cash desk (in-store and remote), including M-xstore operations.
7. Collaborate closely with stock/BOH teams to maintain product availability, handle deliveries, organise shipments and support inventory control.
8. Report client feedback, requests and complaints to Store Management and provide high-quality market and client insight.
9. Support Retail Excellence initiatives and take responsibility for front- and back-of-house processes to uphold operational standards.
10. Act as an engaged team member: assist colleagues, facilitate teamwork and contribute to store sustainability objectives.

1. Minimum 2 years of relevant retail/sales experience for external hires; internal candidates typically with 1 year as Sales Associate and completion of Balenciaga onboarding/Omnichannel Client Journey training.
2. Proven track record of achieving sales targets and delivering excellent client service in a luxury retail environment.
3. Strong knowledge of visual merchandising principles and the ability to execute brand presentation standards.
4. Capacity to perform both front-of-house and back-of-house duties independently, including cash handling and stock operations.
5. Fluent communication skills with an ability to deliver persuasive storytelling and personalised client advice.

1. Luce app
2. M-xstore
3. Retail Excellence
4. Omnichannel sales execution
5. Visual merchandising
6. Client portfolio management
7. Sales reporting and client feedback
8. Inventory and stock control
9. Tailored client advisory and storytelling

External candidates: minimum 2 years of relevant luxury or premium retail sales experience. Internal candidates: typically promoted after at least 1 year as a Sales Associate and completion of Balenciaga onboarding and Omnichannel Client Journey training.

High school diploma or equivalent; vocational training in retail, fashion or customer service is preferred.

Balenciaga fosters a creative, fast-paced retail environment that values originality, craftsmanship and exceptional client service. The brand expects high professional standards, collaborative teamwork and an entrepreneurial approach from its retail teams, with a strong focus on delivering a distinctive luxury experience.