Balenciaga Sales & Client Advisor

Balenciaga, a renowned name in the luxury fashion industry, operates under the esteemed Kering Group, known for its commitment to creativity and innovation. As an employer, Balenciaga offers a dynamic and enriching environment, fostering professional growth and development within the brand and the broader Kering family.

1. Achieve sales targets and key performance indicators.
2. Address and report client requests and complaints to management.
3. Provide high-quality feedback regarding clients to management.
4. Collaborate with stock team to ensure product availability.
5. Stay informed on market trends and business environment.
6. Inspire clients by embodying Balenciaga's brand values.
7. Ensure seamless execution of the omnichannel client journey.
8. Present the Balenciaga universe through storytelling.
9. Provide tailored advice to meet client expectations.
10. Maintain visual merchandising standards.
11. Execute product presentation guidelines.
12. Ensure client satisfaction by upholding Balenciaga's service standards.
13. Create and update client portfolios and follow-up through the Luce app.
14. Build authentic and long-term client relationships.
15. Follow HQ guidelines on client journey and loyalty programs.
16. Exhibit professionalism and expertise in communication and teamwork.
17. Collaborate with internal and external stakeholders.
18. Facilitate teamwork to enhance client experience and achieve goals.
19. Participate in achieving sustainability goals.
20. Process client transactions and promote omnichannel services.
21. Receive and process store deliveries.
22. Prepare and organize client deliveries and shipments.
23. Execute and follow up on Retail Excellence processes.
24. Contribute to stock control and inventory management.

1. Minimum of 2 years of relevant sales experience.

1. Proficiency in digital and IT skills, including MS Office.
2. Strong product sensitivity and market knowledge.
3. Excellent listening ability.
4. Adaptability and reactivity.
5. Curiosity and authenticity.
6. Ability to multitask and handle pressure.
7. Willingness to learn and improve.
8. Maintain a positive work environment.

A minimum of two years of relevant sales experience is required, preferably within the luxury fashion sector.

The hourly rate ranges from $19.00 USD to $23.00 USD, depending on various factors such as skills, experience, and geographic location.

Balenciaga offers opportunities for professional development, empowering employees to reach their full potential in a stimulating and fulfilling workplace environment.

Balenciaga is committed to fostering a diverse workforce, believing that diversity enriches both the workplace and client experience. As an Equal Opportunity Employer, Balenciaga selects talents based on competencies and alignment with brand values, ensuring a supportive environment for professional success.