Balenciaga Sales & Client Advisor

Balenciaga is a high-fashion luxury house known for its avant-garde design language and influential position in contemporary couture and ready-to-wear. As part of the Kering group, the brand operates a global retail network and emphasises creative expression, premium client service and omnichannel luxury experiences.

1. Achieve individual and store sales targets, KPIs and qualitative goals through proactive client engagement.
2. Represent the Balenciaga universe with accurate storytelling about collections, inspirations and product details.
3. Deliver an impeccable omnichannel client journey, including in-store, remote sales and M-xstore transactions.
4. Build and maintain long-term client relationships; create and update client profiles and follow up using the Luce app.
5. Provide tailored styling advice, handle client requests and escalate complaints to Store Management when necessary.
6. Ensure visual merchandising and product presentation meet brand standards; maintain store display and organisation.
7. Collaborate closely with stock and BOH teams to ensure product availability, process deliveries, manage shipments and support inventories.
8. Execute Retail Excellence processes across front- and back-of-house and support after-sales administration per HQ guidelines.
9. Act as a supportive team member across internal stakeholders, contributing to a service-oriented, collaborative environment and sustainability objectives.

1. If internally promoted: completion of Balenciaga onboarding and Omnichannel Client Journey training and a minimum of 1 year in the Sales Associate role.
2. If hired externally: minimum 2 years of relevant sales experience, preferably in luxury retail or premium brands.
3. Demonstrable client-facing professionalism, strong communication and service-orientation.
4. Ability to perform front-of-house and back-of-house retail operations with limited supervision.

1. Luce app
2. Omnichannel services execution
3. Visual merchandising standards
4. Retail Excellence processes
5. Stock control and inventory management

Candidates promoted internally should have completed Balenciaga's onboarding and have at least 1 year as a Sales Associate; external candidates must demonstrate a minimum of 2 years relevant sales experience, ideally within luxury retail and omnichannel environments.

High school diploma or equivalent required; tertiary education in business, fashion, merchandising or a related field is advantageous.

Balenciaga fosters a progressive, design-led workplace where creativity and boldness are valued alongside rigorous client service. As part of Kering, the brand combines artisanal quality with a fast-paced retail environment and an increasing focus on sustainability and omnichannel innovation.