Balenciaga Retail Training Manager

Paris • France

Thursday, December 4, 2025

Balenciaga, a prestigious name in the luxury fashion industry, was founded by Cristóbal Balenciaga in 1917 and established in Paris in 1937. Renowned for its innovative approach to form and technique, Balenciaga continues to lead the industry with its avant-garde collections of ready-to-wear, accessories, and objets d'art. As part of the Kering Group, Balenciaga offers a dynamic environment where creativity and modernity are at the forefront, providing employees with unparalleled opportunities for professional growth and development.

1. Lead the development and implementation of the global retail training strategy to enhance client experience and commercial performance.
2. Assess, design, and develop comprehensive retail training plans and tools, including in-store, classroom, and digital formats.
3. Cultivate a cohesive retail training community across all regions and training levels, from headquarters to local trainers.
4. Monitor and follow-up on training roll-out in collaboration with regional training and management teams.
5. Foster a culture of strategic coaching and feedback among store managers to drive performance and elevate client experience.
6. Manage, engage, and develop retail training teams at both headquarters and regional levels.

1. 10 years of experience in training design, development, and deployment.
2. Previous experience in a global retail environment in a similar role is preferred.
3. Certification as an Insight Coach is advantageous.

1. Strong project management skills.
2. Experience in digital training and gamification.
3. Ability to work in a fast-paced, international environment with multiple interactions.
4. Proficiency in Microsoft Office (Excel, Word, PowerPoint), Photoshop, and digital tools.
5. Fluency in English.

A minimum of 10 years in training design, development, and deployment, preferably within a global retail environment.

Balenciaga offers a stimulating and fulfilling workplace environment, with opportunities for professional development within the House or the Kering Group. Employees are empowered to create and sustain high-performing teams and are guided to reach their full potential.

Balenciaga fosters a diverse and inclusive workplace, believing that diversity enriches both the workplace and client experience. As an Equal Opportunity Employer, Balenciaga selects talent based on competencies and alignment with brand behaviors, ensuring a supportive environment for success.