Balenciaga Retail Trainer

Balenciaga, a distinguished name in the luxury fashion industry, was founded in 1917 by the visionary Cristóbal Balenciaga. The brand, renowned for its avant-garde silhouettes and innovative techniques, has been a defining force in modern couture. As part of the Kering Group, Balenciaga continues to push the boundaries of fashion with its expansive collections that include ready-to-wear, accessories, and objects. The brand is committed to digital expansion, material innovation, and social responsibility, maintaining its position at the forefront of contemporary fashion.

1. Collaborate with the Training Manager to facilitate learning and coaching sessions in-store, in classrooms, and virtually.
2. Deliver training and coach sales techniques and selling ceremonies in alignment with the brand's global training strategy.
3. Conduct on-the-floor coaching, provide feedback, and exemplify the luxury service experience.
4. Perform regular in-store field coaching, submit reports to the Training Manager, and collaborate with Store Managers to implement solutions and follow up on results.
5. Maintain an active presence on the shop floor to ensure effective implementation of training content.
6. Partner with store teams to identify training needs and develop tailored training solutions to enhance business KPIs.
7. Deliver orientation, service, and product training courses to retail staff with professionalism and practical knowledge.
8. Translate and proofread training materials to ensure local relevance.
9. Manage training logistics, including location, timing, facilities, and necessary support materials.
10. Develop and update training databases to ensure data accuracy.
11. Manage multiple projects, ensuring outcomes are achieved within timelines and budgets.
12. Coordinate scheduling with Store Managers to minimize operational disruption while maximizing training attendance.
13. Monitor post-training performance and staff feedback to evaluate training effectiveness.
14. Track and report on the correlation between training sessions and store KPI improvements.

1. Progressive experience in training and coaching within a luxury or customer service-oriented retail environment (minimum 2 years).

1. High level of commercial acumen and fashion sense.
2. Ability to translate brand strategy into field results.
3. Creativity, flexibility, and strong self-organization skills for handling multiple priorities.
4. Experience in supporting the full training cycle, including logistical preparation, database management, delivery, and effectiveness follow-up.

Minimum of 2 years of progressive experience in training and coaching within a luxury or customer service-oriented retail environment.

Competitive benefits package including opportunities for professional development within a leading luxury fashion house.

Balenciaga fosters a culture of innovation and excellence, where creativity and forward-thinking are encouraged. As part of the Kering Group, the brand offers a dynamic and inclusive workplace that values diversity and collaboration.