Balenciaga Retail Trainer

Balenciaga, a revered name in luxury fashion, was founded by Cristóbal Balenciaga in 1917 and has been a cornerstone of modern couture since its establishment in Paris in 1937. As part of the esteemed Kering group, Balenciaga continues to push the boundaries of fashion with innovative collections and a commitment to social responsibility. The brand is renowned for its avant-garde approach and dedication to sustainability, making it a leader in the luxury fashion industry.

1. Design and implement retail training programs focused on enhancing client experience, selling techniques, and floor management.
2. Deliver engaging and impactful training sessions to retail teams and store managers.
3. Ensure global consistency in training standards while accommodating necessary local adaptations.
4. Reinforce client experience standards and structured selling rituals throughout the retail network.
5. Observe in-store behaviors and provide structured feedback to enhance performance.
6. Facilitate training on advanced selling techniques, cross-selling, and conversion improvement.
7. Develop clienteling capabilities, CRM usage, and long-term client relationship building.
8. Support store managers in fostering a strong coaching and feedback culture.
9. Promote understanding of retail performance indicators and commercial awareness.
10. Collect field feedback and contribute to the continuous improvement of training tools and methodologies.

1. Experience in luxury retail environments.
2. Proven experience in retail training.
3. Strong facilitation and presentation skills.
4. Ability to influence and coach in field environments.
5. Knowledge of retail KPIs and performance drivers.
6. Structured and detail-oriented approach.
7. Fluency in English.

1. Training program design and deployment
2. Engaging presentation and facilitation
3. Performance feedback and coaching
4. Advanced selling techniques
5. Clienteling and CRM proficiency
6. Retail KPI analysis
7. Cross-cultural communication

Previous experience in luxury retail and retail training is required.

Balenciaga offers a stimulating and fulfilling workplace environment that supports professional development within the House and the Kering group. Employees are empowered to create and sustain high-performing teams.

Balenciaga fosters a diverse and inclusive workplace, valuing diversity in all its forms. As an Equal Opportunity Employer, the brand is committed to selecting talent based on competencies and aligning with brand behaviors. The company encourages employees to reach their full potential in a supportive environment.