Balenciaga Retail Excellence Manager

Balenciaga, a distinguished name in luxury fashion, was founded by Cristóbal Balenciaga in 1917 and established in Paris in 1937. Renowned for its pioneering contributions to modern couture, the brand continues to lead the industry with innovative collections spanning women's and men's ready-to-wear, accessories, and objets d'art. As part of the Kering Group, Balenciaga remains at the forefront of fashion, integrating digital advancements and social responsibility into its ethos.

1. Develop and implement the Retail Excellence strategy for Southeast Asia & Oceania, including special projects, operating plans, and budget management.
2. Ensure adherence to Retail Excellence standards in line with brand guidelines to maintain consistency in image, service, and customer experience.
3. Create and manage customer-centric initiatives to drive growth, profitability, and customer satisfaction.
4. Analyze retail KPIs and implement action plans to enhance client engagement and sales performance.
5. Lead the Customer Experience Evaluation process and collaborate with local retail teams to implement improvements.
6. Work closely with Sales and Operations teams to translate insights into actionable plans supporting sales objectives.
7. Supervise the Retail Training Manager to ensure training initiatives support service quality and customer journey standards.
8. Collaborate with local and HQ functions on special initiatives and in-store activations.
9. Stay informed on industry and luxury retail best practices, sharing insights with regional and HQ teams.

1. Minimum 8 to 10 years of progressive experience in retail management, training, and/or development within specialty stores or international luxury brands.
2. Proven track record of implementing initiatives and driving business results in the Southeast Asia & Oceania markets.
3. Strong commercial acumen and fashion sensitivity.
4. Demonstrated ability to collaborate with business leaders and execute strategies effectively.
5. Fluent in written and spoken English.

1. Excellent communication and presentation skills.
2. Strong analytical and strategic thinking abilities.
3. Ability to lead and motivate teams.
4. Proficiency in digital retail tools and data analysis.
5. High level of self-initiative and result-driven mindset.

A minimum of 8 to 10 years in retail management, training, and development within specialty stores or international luxury brands, with recent senior-level experience.

Balenciaga offers opportunities for professional development within the House and the Kering Group, fostering a stimulating and fulfilling workplace environment.

Balenciaga is committed to diversity and inclusion, believing that a diverse workforce enriches the workplace and enhances the client experience. The company values creativity, innovation, and the empowerment of its employees to reach their full potential.