Balenciaga Marketing & Client Engagement Director

Dubai • UAE

Friday, December 5, 2025

Balenciaga, a distinguished name in luxury fashion, is renowned for its avant-garde designs and innovative approach to style. As part of the illustrious Kering Group, Balenciaga benefits from the conglomerate's extensive resources and global reach, fostering an environment of creativity and excellence. The brand is committed to pushing the boundaries of fashion while maintaining a strong emphasis on sustainability and ethical practices.

1. Develop and execute a comprehensive communications strategy for the Middle East, ensuring alignment with global brand positioning.
2. Manage media relations to secure strategic partnerships and advertorial opportunities, enhancing brand visibility.
3. Oversee VIP communication strategies, fostering relationships with regional VIPs and Key Opinion Leaders (KOLs).
4. Plan and optimize media buying across print, outdoor, and digital channels, while tracking and analyzing PR performance.
5. Stay updated on industry trends, making strategic recommendations for brand communications and digital retail partnerships.
6. Lead regional client engagement initiatives tailored to market dynamics, focusing on acquisition, retention, and reactivation.
7. Drive omnichannel efforts for a seamless and personalized client experience.
8. Oversee client data accuracy, segmentation, and CRM strategy execution to enhance customer insights and engagement.
9. Partner with the CRM Manager to design exclusive events and in-store activations for high-value clients.
10. Plan and execute high-impact events, including store openings, product launches, fashion shows, and VIC experiences.
11. Collaborate with the Retail Director and store teams on client targeting, vendor selection, and seamless event execution.
12. Oversee the development and execution of a regional gifting strategy, aligning with client preferences and budget allocations.
13. Evaluate event and gifting performance through key metrics such as client acquisition, engagement levels, and ROI.
14. Train and support retail teams on client engagement tools, best practices, and luxury service standards.
15. Oversee budget planning, tracking, and allocation to ensure alignment with regional business objectives.
16. Partner with retail managers, store teams, and external vendors to align on client initiatives and share best practices.
17. Liaise with event agencies and suppliers to ensure seamless execution of client engagement and brand-building strategies.

1. Proven experience in marketing and client engagement within the luxury fashion industry.
2. Strong understanding of the Middle Eastern market dynamics and cultural nuances.
3. Demonstrated ability to manage media relations and strategic partnerships.

1. Exceptional communication and interpersonal skills.
2. Proficiency in CRM systems and data analysis.
3. Strong leadership and team management capabilities.
4. Strategic thinking and problem-solving abilities.

A minimum of 8-10 years of experience in marketing and client engagement roles within the luxury fashion sector, with a focus on the Middle Eastern market.

Bachelor's degree in Marketing, Communications, or a related field.

Comprehensive benefits package including health insurance, retirement plans, and exclusive employee discounts.

Balenciaga fosters a culture of innovation and creativity, encouraging employees to challenge conventions and explore new ideas. The brand values diversity and inclusivity, creating a supportive and dynamic work environment where every team member is empowered to contribute to the brand's success.