Balenciaga Global Retail Operations Intern

Balenciaga is a Paris-based luxury fashion house known for its avant‑garde silhouettes and technical innovation. As part of the Kering group, the Maison combines high fashion creativity with the resources of a major luxury conglomerate, offering structured career paths and an emphasis on professional development within a high-performance, design-led environment.

1. Support the Global Retail Operations team in developing and implementing standardized retail procedures and tools across the store network.
2. Assist in defining, harmonizing and tracking global retail processes and produce concise one‑pagers to facilitate local adoption.
3. Collect and analyse market requirements from different regions to feed into operational strategy and improvements.
4. Contribute to customer experience analysis by comparing and interpreting Mystery Shopping, NPS and other experience indices; support creation of follow‑up action plans.
5. Help determine and optimise the scope of store evaluations and build improved tracking mechanisms.
6. Manage aspects of store uniforms and grooming guidelines: gather store feedback, coordinate photoshoots with studio and product teams, and help optimise inventory and reorders.
7. Supervise communication flows between HQ and boutiques and support identification and resolution of store needs and issues.
8. Collaborate with MIS to develop new operational tools and support rollout and adoption of the new store application.
9. Support management of retail assets and services (packaging, drink service, stationery) and coordinate monthly Retail Operations meetings and calls (agenda, materials, minutes).

1. Direct experience in retail and/or retail operations; demonstrated interest in customer service and in‑store journeys.
2. Organised, autonomous and operational with a strong track record of meeting deadlines.
3. Ability to manage complex projects involving multiple stakeholders and to translate findings into practical operational recommendations.
4. Excellent verbal and written communication skills; personable with strong interpersonal abilities.
5. Analytical mindset with robust problem‑solving skills and the ability to convert data into actionable insights.
6. Pedagogical aptitude — able to explain technical concepts simply to store teams and peers.
7. Meticulous attention to detail and a rigorous approach to work.
8. Advanced proficiency in MS Office (Excel, Word, PowerPoint).
9. Fluent English (spoken and written).
10. Availability for a paid 6‑month internship.

1. MS Office
2. Excel
3. Word
4. PowerPoint
5. MIS
6. Mystery Shopping
7. NPS

Hands‑on experience in retail environments or retail operations is required; the candidate should be comfortable coordinating cross‑functional projects, analysing customer experience metrics and interacting with store teams across markets. Availability for a six‑month paid internship is mandatory.

Currently enrolled in a Bachelor's or Master's programme in Business, Retail Management, Luxury Management, or a related field (student internship).

Balenciaga fosters a creative, high‑standards workplace that blends couture heritage with contemporary innovation. As part of Kering, the Maison emphasises professional development, performance‑driven teams and a commitment to diversity and inclusion across functions.