Balenciaga Department Manager

Balenciaga, a distinguished name in luxury fashion, was founded by Cristóbal Balenciaga in 1917. The brand has been at the forefront of modern haute couture, known for its innovative designs and commitment to sustainability and digital advancement. As part of the Kering Group, Balenciaga offers a dynamic environment where creativity and excellence are nurtured.

1. Develop and implement action plans in collaboration with retail headquarters and the boutique director.
2. Provide qualitative feedback and constructive reporting to managers and team members.
3. Act as a brand ambassador, promoting Balenciaga's culture internally and externally.
4. Ensure a seamless and consistent Balenciaga customer experience.
5. Recruit, develop, and retain clients, from new customers to Very Important Clients (VICs).
6. Create and maintain a positive and stimulating work environment.
7. Motivate and challenge managers and team to achieve excellence.
8. Recruit, train, and develop team members.
9. Ensure compliance with legal, safety, and HR management processes.
10. Optimize weekly and monthly team schedules.
11. Propose improvements to enhance departmental efficiency.

1. Strong product sensitivity and knowledge of luxury fashion market trends.
2. Significant managerial experience in luxury retail with a team of at least five members.
3. Expertise in clienteling with a robust client portfolio.
4. Adaptable, open-minded, attentive, curious, and solution-oriented.

1. Excellent interpersonal and teamwork skills.
2. Proficiency in digital tools.
3. Bilingual in English, with proficiency in an additional language preferred.

Significant experience as a manager in luxury retail, leading a team of at least five individuals.

Balenciaga is committed to fostering professional development within the Maison and the Kering Group. The company encourages managers to build high-performing teams and supports employees in realizing their full potential in a stimulating and fulfilling work environment.

Balenciaga values diversity in its teams, believing that diversity in all its forms enriches the workplace and enhances the client experience. The brand is committed to equal opportunity and selects talent based on skills and brand values, aiming to support each employee's success.