Balenciaga Department Manager

Balenciaga is an avant-garde luxury fashion house known for redefining couture and contemporary ready-to-wear. The House is part of the Kering group and operates a global network of boutiques that blend experimental design with a rigorous approach to craftsmanship and client experience.

1. Implement store action plans defined with HQ and the Store Manager and ensure timely follow-up and execution
2. Provide accurate, high-quality feedback and sales reporting to the Store Manager
3. Create and maintain a positive, motivating work environment that reflects the Balenciaga culture
4. Coach, motivate and develop the department team; support recruitment, onboarding and retention initiatives
5. Act as a Balenciaga ambassador to sustain and promote brand image and service standards internally and externally
6. Ensure consistent execution of Balenciaga signature service and client experience across the department
7. Manage client development programs from new clients to VICs (Very Important Clients)
8. Ensure compliance with legal, safety, HR, sustainability and stock-management processes
9. Prepare and submit weekly and monthly team planning to the Store Manager
10. Challenge and improve current departmental processes to increase operational efficiency and effectiveness

1. Diploma or higher in any discipline
2. Minimum six years' relevant experience in the luxury retail sector, including at least three years in a managerial position
3. Inclusive leadership style with strong organizational capabilities
4. Demonstrable people management, customer service and interpersonal skills
5. Strong commercial awareness, product and fashion sensitivity
6. Proactive, adaptable, persuasive and team-oriented attitude

1. Team leadership
2. Clienteling
3. Customer service
4. People management
5. Recruitment and talent development
6. Store operations
7. Sales reporting
8. Workforce planning
9. MS Office
10. other digital tools
11. Product and fashion sensitivity
12. Organizational and interpersonal skills

Minimum six years of experience in luxury retail with at least three years in a managerial role responsible for team leadership, sales delivery and client development.

Diploma or higher in any discipline.

Balenciaga fosters a fast-paced, creative workplace where experimentation and precision coexist. The House emphasizes high standards of client service, talent development and inclusivity, encouraging employees to grow within the brand and the broader Kering group.