Balenciaga Associate Store Manager

Seoul • South Korea

Wednesday, May 28, 2025

Balenciaga, a distinguished name in the luxury fashion industry, was founded in 1917 by Cristóbal Balenciaga, a revered couturier hailed by Christian Dior as "the master of us all" and by Gabrielle Chanel as "the couturier of couturiers." With its roots firmly planted in conceptual prêt-à-porter collections, Balenciaga has expanded its influence globally with its leather goods, footwear, and accessories, including its iconic handbag collections. Since 2001, Balenciaga has been part of the Kering Group, a conglomerate known for nurturing some of the most influential brands in fashion. Under the artistic direction of Demna since 2015, Balenciaga continues to push the boundaries of fashion innovation.

1. Lead and manage the sales team to achieve sales and KPI targets while ensuring adherence to procedures and guidelines.
2. Act as the brand engagement leader, maximizing store potential through qualitative and quantitative goals.
3. Support the Store Manager in managing floor coverage, sales enhancement, visual merchandising, and customer service operations.
4. Analyze daily, weekly, and monthly results, providing continuous evaluation and feedback.
5. Monitor local competitors and business environment, offering insights to the flagship store manager.
6. Execute action plans established by headquarters and the flagship store manager.
7. Update the store team on KPI status and provide necessary support to achieve them.
8. Foster a positive work environment and motivate the store team daily.
9. Collaborate with the Store Manager and team leaders to manage employee issues and develop talent.
10. Act as a Balenciaga ambassador, maintaining and enhancing brand culture internally and externally.
11. Oversee clienteling activities in alignment with headquarters guidelines, ensuring a consistent Balenciaga signature experience.
12. Manage customer complaints and oversee the entire sales process to ensure customer satisfaction.
13. Ensure compliance with legal, safety, security, internal regulations, sustainability, and HR guidelines.
14. Supervise inventory activities and warehouse stock, reporting discrepancies immediately.
15. Review and improve existing procedures to enhance efficiency and effectiveness.

1. Understanding of Balenciaga product sensitivity and ability to act in accordance with the brand's image and values.
2. Interest in the luxury market and knowledge of fashion trends to develop new clients and strengthen existing relationships.
3. Customer service mindset with excellent communication skills to provide superior customer service and after-sales service.
4. Proactive and positive team player contributing to a positive work environment and team cohesion.

1. Leadership and team management
2. Analytical and problem-solving
3. Excellent communication
4. Customer service orientation
5. Brand ambassadorship
6. Process management

Proven experience in a similar role within the luxury fashion industry, demonstrating leadership and team management capabilities.

Bachelor's degree in Business, Fashion, or a related field preferred.

Balenciaga offers a supportive environment for professional growth within the brand and the Kering Group, encouraging leaders to build and maintain high-performing teams.

Balenciaga fosters an inspiring workplace where employees are encouraged to realize their full potential, supported by a commitment to diversity and inclusion. The brand believes that diversity enriches the workplace and customer experiences, welcoming all applicants and providing equal opportunities based on Balenciaga's behavioral competencies.