Balenciaga Associate Store Manager

Seoul • South Korea

Monday, March 31, 2025

Balenciaga, a distinguished name in the luxury fashion industry, was founded in 1917 by the visionary Cristóbal Balenciaga. Known for its avant-garde designs, the brand has been a hallmark of innovation and elegance. Since becoming part of the Kering Group in 2001, Balenciaga has continued to expand its influence globally, offering a wide array of prêt-à-porter collections, leather goods, footwear, and accessories. The brand is renowned for its iconic handbag collections and has recently focused on developing its men's ready-to-wear line. Under the creative direction of Demna since 2015, Balenciaga remains at the forefront of fashion innovation.

1. Lead and motivate the sales team to achieve sales and KPI targets while ensuring adherence to company procedures and guidelines.
2. Act as a brand ambassador, enhancing customer engagement and maximizing store potential through qualitative and quantitative goals.
3. Support the Store Manager in floor coverage management, sales enhancement, visual merchandising, and customer service operations.
4. Analyze daily, weekly, and monthly results, providing continuous performance evaluations.
5. Assist in reporting to headquarters and share relevant information with the store team.
6. Monitor and understand the local competitive landscape.
7. Provide feedback to the flagship store manager and report on requested matters.
8. Support the Store Manager in executing action plans set by headquarters and the flagship store manager.
9. Update the store team on KPI status and provide necessary support to achieve them.
10. Foster a positive work environment and lead by example in brand behaviors.
11. Motivate and challenge the store team daily, preparing team and individual activities.
12. Collaborate with the Store Manager and team leaders to manage employee issues and develop talent.
13. Ensure compliance with legal, safety, security, internal regulations, sustainability, and HR guidelines.
14. Manage inventory activities and warehouse stock, reporting discrepancies immediately.
15. Review and improve existing procedures to enhance efficiency and effectiveness.
16. Oversee store team planning activities.

1. Understanding of Balenciaga's product sensitivity and ability to act in accordance with the brand's image and values.
2. Interest in the luxury market and knowledge of fashion trends to develop new customers and strengthen existing relationships.
3. Customer service mindset with excellent communication skills to provide superior customer and after-sales service.
4. Proactive and positive team player contributing to a positive work environment and enhanced teamwork.

1. Leadership and team management
2. Sales and KPI analysis
3. Customer service excellence
4. Communication and interpersonal skills
5. Problem-solving and decision-making
6. Inventory management
7. Understanding of luxury fashion trends

Proven experience in a similar role within the luxury fashion retail sector, demonstrating leadership and team management capabilities.

Bachelor's degree in Business, Fashion, or a related field preferred.

Balenciaga offers a dynamic work environment with opportunities for professional growth within the brand and the Kering Group. Employees are supported to reach their full potential in an inspiring work setting.

Balenciaga fosters a culture of diversity and inclusion, believing that a variety of backgrounds enriches the workplace and customer experiences. The company is committed to providing equal opportunities and values the growth and success of its employees.