Balenciaga Associate Store Manager

Seoul • South Korea

Monday, January 6, 2025

Balenciaga, a distinguished name in the luxury fashion industry, was founded in 1917 by Cristóbal Balenciaga, a Spanish couturier renowned for his exacting standards. Since opening its first boutique in Paris in 1937, the brand has become synonymous with avant-garde designs and innovative prêt-à-porter collections. As part of the Kering Group since 2001, Balenciaga continues to be a formidable influence in the fashion world, offering a wide range of leather goods, footwear, and accessories alongside its iconic apparel collections.

1. Lead the sales team to achieve sales and KPI targets while adhering to company procedures and guidelines.
2. Act as the brand engagement leader, maximizing store potential through qualitative and quantitative goals.
3. Support the Store Manager in managing floor coverage, sales enhancement, visual merchandising, and customer service operations.
4. Analyze daily, weekly, and monthly results, and continuously evaluate performance.
5. Assist the Store Manager with reporting to headquarters and share relevant information with the store team.
6. Monitor the local competitive landscape and provide feedback to the flagship store manager.
7. Support the Store Manager in executing action plans established by headquarters and the flagship store manager.
8. Update the store team on KPI status and provide necessary support to achieve them.
9. Foster a positive work environment and lead by example in brand behaviors.
10. Motivate and challenge the store team daily.
11. Collaborate with the Store Manager and team leaders to manage employee issues and develop talent.
12. Act as a Balenciaga ambassador, maintaining and enhancing brand culture both internally and externally.
13. Oversee clienteling activities in line with headquarters guidelines and maintain the store atmosphere in accordance with the brand image.
14. Ensure consistent execution of Balenciaga signature experiences and customer engagement.
15. Follow up on CEE and NPS scores, taking action based on results.
16. Develop client loyalty and retention from new customers to VICs.
17. Ensure compliance with legal, safety, security, internal regulations, sustainability, and HR guidelines.
18. Manage inventory activities and warehouse stock, reporting discrepancies immediately.
19. Review and improve existing procedures for efficiency and effectiveness.
20. Oversee store team planning activities.

1. Understanding of Balenciaga's product sensitivity and ability to act in alignment with the brand's image and values.
2. Interest in the luxury market and knowledge of fashion trends to foster new client development and strengthen existing relationships.
3. Customer service mindset and excellent communication skills to provide superior customer service and after-sales service.
4. Proactive and positive team player contributing to a positive work environment and enhanced teamwork.

1. Leadership and team management
2. Analytical skills for performance evaluation
3. Excellent communication and interpersonal skills
4. Customer service excellence
5. Problem-solving and decision-making
6. Knowledge of luxury fashion trends

Previous experience in a similar role within the luxury fashion industry is required.

Bachelor's degree in Business, Fashion, or a related field is preferred.

Balenciaga offers a dynamic work environment with opportunities for professional growth within the brand and the Kering Group. Employees are supported in building and maintaining high-performing teams, and are encouraged to reach their full potential in an inspiring work setting.

Balenciaga is committed to fostering a diverse and inclusive workplace. The brand believes that diversity in gender, age, nationality, cultural background, disability, and sexual orientation enriches the workplace and enhances the customer experience. All applicants are welcomed and provided with equal opportunities based on Balenciaga's behavioral competencies. The company is dedicated to the growth and success of its talent, exploring opportunities for candidates to showcase their capabilities during the interview process.