Balenciaga

Associate Store Manager

Balenciaga, founded in 1917 by Cristóbal Balenciaga, is a renowned luxury fashion house known for its avant-garde designs and innovative collections. Since joining the Kering Group in 2001, Balenciaga has become one of the most influential brands in the fashion industry, offering a wide range of products including ready-to-wear, leather goods, shoes, and accessories.

1. Lead the sales team to achieve sales and KPI targets while ensuring compliance with procedures and guidelines.
2. Act as a brand ambassador, maximizing store potential through qualitative and quantitative goals.
3. Assist the Store Manager in managing floor coverage, sales enhancement, visual merchandising, and customer service.
4. Analyze daily, weekly, and monthly results and continuously evaluate performance.
5. Monitor local competitors and business environment.
6. Provide feedback to the flagship store manager and report on requested matters.
7. Support the Store Manager in achieving specific qualitative and quantitative goals.
8. Execute and follow up on action plans set by headquarters and the flagship store manager.
9. Update the store team on KPI status and provide necessary support to achieve them.
10. Foster a positive work environment and lead by example in brand behaviors.
11. Motivate and challenge the store team daily.
12. Assist in preparing team and individual activities, such as morning briefings and one-on-one meetings.
13. Manage employee issues in collaboration with the Store Manager and/or team leaders.
14. Attract, develop, and retain talent.
15. Contribute to the development of the sales team by providing clear goals and consistent feedback.
16. Share development plans with the Store Manager and Operations Manager.
17. Build a motivated and knowledgeable team in fashion and luxury industry trends.

1. Understanding of Balenciaga's product sensitivity and ability to act in line with the brand's image and values.
2. Interest in the luxury market and knowledge of fashion trends.
3. Strong customer service mindset and excellent communication skills.
4. Proactive and positive team player contributing to a positive work environment and teamwork.

1. Leadership and team management
2. Sales and KPI analysis
3. Customer service excellence
4. Communication and interpersonal skills
5. Problem-solving and decision-making

Experience in a similar role within the luxury fashion industry is preferred.

Balenciaga supports professional growth within the brand and the Kering Group, fostering an inspiring work environment for employees to reach their full potential.

Balenciaga is committed to diversity and believes that all forms of diversity enrich the workplace and customer experience. The company provides equal opportunities and selects talent based on Balenciaga's behavioral competencies.