Balenciaga Associate Store Manager

Seoul • South Korea

Thursday, December 26, 2024

Balenciaga, founded in 1917 by Cristóbal Balenciaga, is renowned for its avant-garde designs and has established itself as a leading name in luxury fashion. Since joining the Kering Group in 2001, Balenciaga has continued to innovate under the artistic direction of Demna Gvasalia. The brand is celebrated for its conceptual prêt-à-porter collections, leather goods, footwear, and accessories, with a significant focus on both men's and women's collections. As part of the Kering Group, Balenciaga is committed to fostering professional growth and excellence among its employees.

1. Lead and motivate the sales team to achieve sales and KPI targets while ensuring adherence to procedures and guidelines.
2. Act as a brand ambassador, enhancing customer engagement and maximizing store potential through qualitative and quantitative goals.
3. Support the Store Manager in managing floor coverage, sales enhancement, visual merchandising, and customer service.
4. Analyze daily, weekly, and monthly results, and continuously evaluate outcomes.
5. Monitor local competition and business environment, providing feedback to the flagship store manager.
6. Execute and follow up on action plans established by headquarters and the flagship store manager.
7. Update the store team on KPI status and provide necessary support to achieve them.
8. Foster a positive work environment and lead by example in brand behavior.
9. Motivate and challenge the store team daily, preparing team and individual activities.
10. Manage talent acquisition, development, and retention, supporting team members with clear goals and consistent feedback.
11. Act as a Balenciaga ambassador, maintaining and enhancing brand culture internally and externally.
12. Oversee clienteling activities, ensuring compliance with headquarters guidelines.
13. Ensure store ambiance aligns with the brand image and deliver consistent Balenciaga signature experiences.
14. Follow up on CEE and NPS scores, taking action based on results.
15. Manage client complaints and oversee related sales procedures.
16. Ensure compliance with legal, safety, security, internal, and HR guidelines.
17. Supervise inventory activities and warehouse stock, reporting discrepancies immediately.
18. Review and improve existing procedures to enhance efficiency and effectiveness.

1. Understanding of Balenciaga's product sensitivity and ability to act in accordance with the brand's image and values.
2. Interest in the luxury market and fashion trends, with the ability to develop new clients and strengthen relationships with existing ones.
3. Customer service mindset with excellent communication skills.
4. Proactive and positive team player contributing to a positive work environment and teamwork.

1. Leadership and team management
2. Sales and KPI analysis
3. Customer service excellence
4. Brand promotion and clienteling
5. Inventory management
6. Procedure compliance

Proven experience in a similar role within the luxury fashion industry, demonstrating strong leadership and sales skills.

Bachelor's degree in Business, Fashion, or a related field is preferred.

Balenciaga offers a dynamic and inspiring work environment with opportunities for professional growth within the brand and the Kering Group.

Balenciaga is dedicated to nurturing a diverse workforce, believing that diversity enriches the workplace and customer experiences. The brand offers equal opportunities and selects talent based on Balenciaga's behavioral competencies, fostering a culture of growth and success.