Balenciaga Associate Store Manager

Busan • South Korea

Friday, February 28, 2025

Balenciaga, a distinguished name in luxury fashion, was founded in 1917 by Cristóbal Balenciaga, a revered couturier hailed as "the master of us all" by Christian Dior. With its roots firmly planted in conceptual prêt-à-porter collections, Balenciaga has expanded its influence globally, particularly in leather goods, footwear, and accessories. Since 2001, Balenciaga has been part of the Kering Group, a conglomerate renowned for nurturing some of the most influential brands in the fashion industry.

1. Lead the sales team to achieve sales and KPI targets while ensuring compliance with procedures and guidelines.
2. Act as the brand engagement leader to maximize the store's potential through qualitative and quantitative goals.
3. Support the Store Manager in managing floor coverage, sales enhancement, visual merchandising, and customer service.
4. Analyze daily, weekly, and monthly results to continuously evaluate performance.
5. Assist the Store Manager in reporting to headquarters and share relevant information with the store team.
6. Monitor the business environment, including local competitors, and provide feedback to the Flagship Store Manager.
7. Support the Store Manager in achieving specific qualitative and quantitative goals and lead team leaders.
8. Implement and follow up on action plans established by headquarters and the Flagship Store Manager.
9. Update the store team on KPI status and provide necessary support to achieve them.
10. Foster a positive work environment and lead by example in brand behaviors.
11. Motivate and challenge the store team daily, preparing team and individual activities.
12. Collaborate with the Store Manager and team leaders to manage employee issues.
13. Attract, develop, and retain talent while managing team members and providing necessary support.
14. Act as a Balenciaga ambassador, maintaining and enhancing brand culture internally and externally.
15. Oversee clienteling activities in line with headquarters guidelines and maintain the store atmosphere according to brand image.
16. Ensure consistent execution of Balenciaga signature experiences and customer engagement.
17. Follow up on CEE and NPS scores and take actions based on results.
18. Develop a clienteling mindset to enhance customer loyalty and retention from new clients to VICs.
19. Manage customer complaints and related sales procedures.
20. Build networks with influential figures in the luxury industry to strengthen customer loyalty, especially among VICs and VVICs.
21. Ensure compliance with legal, safety, security, internal regulations, sustainability, and HR guidelines.
22. Strive to maintain the store image according to Balenciaga standards and ensure team access to necessary resources.
23. Plan, approve, organize, and prepare activities to manage anticipated workloads.
24. Ensure the safety of products and valuables in the store and execute retail excellence guidelines.
25. Assist the Store Manager in overseeing inventory activities and report discrepancies immediately.
26. Manage warehouse stock to ensure it aligns with the store's sales potential.
27. Review and improve existing procedures to enhance efficiency and effectiveness.
28. Supervise store team planning activities.

1. Understanding of Balenciaga's product sensitivity and ability to act in line with the brand's image and values.
2. Interest in the luxury market and knowledge of fashion trends to develop new clients and strengthen existing relationships.
3. Customer service mindset with excellent communication skills to provide superior customer service and after-sales service.
4. Proactive and positive team player contributing to a positive work environment and teamwork.

1. Leadership and team management
2. Analytical skills for performance evaluation
3. Strong communication and interpersonal skills
4. Customer service excellence
5. Knowledge of fashion trends and luxury market

Proven experience in a similar role within the luxury retail sector, demonstrating leadership and team management capabilities.

Bachelor's degree in Business, Fashion, or a related field is preferred.

Balenciaga offers a professional growth environment within the brand and the Kering Group, supporting leaders in building high-performing teams and enabling employees to realize their potential.

Balenciaga fosters an inspiring work environment where diversity is celebrated. The brand believes that diversity in gender, age, nationality, cultural background, disability, and sexual orientation enriches the workplace and customer experience. Balenciaga is committed to providing equal opportunities and selecting talent based on the brand's behavioral competencies, supporting the growth and success of its employees.