Audemars Piguet Client Experience / Welcome Host

Audemars Piguet is an independent Swiss haute horlogerie Maison renowned for exceptional craftsmanship and contemporary watchmaking. The brand operates a network of flagship boutiques and AP Houses globally that combine retail, hospitality and cultural programming to deliver curated client experiences.

1. Serve as the primary front-of-house ambassador for the AP House Zurich, delivering discreet, anticipatory hospitality to incoming clients and guests.
2. Greet visitors, manage visitor flow and maintain an immaculate reception area consistent with brand standards.
3. Coordinate appointments and reservations across boutique and client advisory teams; manage waitlists and on-site seating.
4. Handle incoming phone, email and in-person enquiries with professional telephone and written etiquette; escalate sales or product enquiries to advisors as appropriate.
5. Maintain and update client records, appointment schedules and guest lists in CRM or reservation systems; support post-visit follow-up.
6. Provide administrative support for boutique operations and events, including guest check-in, name-tagging and logistics for private viewings.
7. Collaborate closely with sales advisors, concierge partners and operations to ensure a seamless client journey.
8. Uphold security and privacy protocols for high-net-worth clientele and sensitive client information.

1. Right to work in Switzerland for the duration of the 6–8 month assignment.
2. Professional, polished appearance and strong service orientation appropriate to a luxury environment.
3. Excellent interpersonal skills with calm, courteous phone and in-person manner.
4. Flexible availability including weekends and occasional evenings to match boutique hours and events.
5. Reliable, punctual and able to manage competing priorities in a fast-paced front-of-house role.
6. Previous experience in hospitality, luxury retail, concierge or a front-of-house position is preferred but not mandatory.

1. Front-of-house hospitality and guest reception
2. Appointment scheduling and reservations management
3. Clienteling and guest relations
4. Telephone and email etiquette for high-end clientele
5. Use of CRM and reservation systems (client database maintenance)
6. Strong organisational skills and attention to detail
7. Event hospitality support and logistics coordination
8. Collaborative teamwork and cross-department communication

Entry-Level: 0–2 years of relevant experience. Prior experience in luxury retail, hospitality or concierge services is an advantage.

Secondary education (high school diploma); vocational training in hospitality or retail is a plus.

The AP House embodies a boutique hospitality ethos where haute horlogerie meets personalised service. The workplace values meticulous attention to detail, collaborative teamwork and a client-first mentality, offering a refined environment suited to those who enjoy delivering elevated guest experiences.