Alaïa Senior Sales Associate

London • UK

Wednesday, December 11, 2024

Alaïa, a prestigious name in the luxury fashion industry, is part of the esteemed Richemont Group, known for its commitment to excellence and innovation. As an employer, Alaïa offers a dynamic environment where creativity and craftsmanship are celebrated, providing employees with opportunities for growth and development within the broader Richemont family.

1. Achieve weekly and monthly sales targets in collaboration with the team.
2. Enhance average transaction value and quantity through strategic cross-selling.
3. Develop and maintain exceptional client relationships to foster loyalty and expand the client base.
4. Implement action plans to upgrade high-potential clients and regain lost clients.
5. Engage clients through open-ended questions to understand their needs and ensure repeat business.
6. Participate in client events and resolve client issues promptly.
7. Deliver an exceptional client experience aligned with Alaïa's standards.
8. Maintain high standards of visual merchandising and boutique operations.
9. Manage cashier duties, including handling deposits and pre-orders.
10. Serve as a brand ambassador, maintaining product knowledge and adhering to grooming standards.

1. Relevant experience in luxury fashion or accessories.
2. Experience in ready-to-wear, with haute couture experience being advantageous.
3. Proficiency in Microsoft Office and email communication.

1. Strong sales techniques and clienteling skills with an established client base.
2. Excellent interpersonal and communication skills.
3. Warm, friendly personality capable of building relationships.
4. Fluency in English, with additional languages being a plus.
5. Proactive approach with a strong drive to succeed.

Candidates must have relevant experience in luxury fashion or accessories, with a focus on ready-to-wear. Experience in haute couture and dress alterations is advantageous.

Employees benefit from being part of the Richemont family, which offers opportunities for internal development, mobility, and professional growth.

Alaïa fosters a culture of creativity, excellence, and collaboration, where employees are encouraged to contribute to the brand's legacy and innovation. As part of Richemont, the company values internal development and offers a supportive environment for professional advancement.