Alaïa Client Engagement Assistant Intern

Paris • France

Monday, May 19, 2025

Alaïa, a distinguished Parisian fashion house established in 1964, is renowned for its couture spirit and timeless aesthetic. Under the visionary leadership of Azzedine Alaïa, the brand revolutionized fashion in the 1980s with its sculptural silhouettes. Today, Creative Director Pieter Mulier continues this legacy, blending technical prowess with a passion for the arts to create unique interpretations of feminine beauty. As part of the Richemont Group, Alaïa offers a dynamic environment for those passionate about luxury fashion.

1. Coordinate content integration for new collections in the clienteling application, including visuals and descriptions, while liaising with various teams.
2. Contribute to the launch of new application features in collaboration with Richemont teams and manage boutique requests for enhancements.
3. Develop training documents for boutiques and provide on-site support during training sessions.
4. Participate in the development of the worldwide client communication calendar.
5. Coordinate the creation of assets for newsletters and clienteling, working closely with the Image and Communication teams.
6. Collaborate with external agencies for the execution of newsletter and clienteling campaigns, including briefing, follow-up, and scheduling.
7. Create guidelines for boutiques and produce monthly reports on campaign KPIs.
8. Provide daily support to boutiques, including access creation and bug tracking.
9. Prepare presentation materials and conduct benchmarking as needed.

1. Bachelor's or Master's degree in Business or a related field (Bac+4/Bac+5).
2. Minimum of 6 months experience in Client Activation, Customer Experience, or Retail Operations.

1. Versatility, pragmatism, proactivity, and dynamism.
2. Strong organizational skills with the ability to manage multiple projects and stakeholders.
3. Proficiency in numerical analysis and reporting tools.
4. Expertise in Microsoft Office Suite: Excel, PowerPoint.
5. Familiarity with clienteling applications and Salesforce is advantageous.
6. Fluent in English, both written and spoken.

A minimum of 6 months in client activation, customer experience, or retail operations is required.

Bachelor's or Master's degree in Business or a related field (Bac+4/Bac+5).

Opportunity to work in a prestigious fashion house with exposure to international retail operations and client engagement strategies.

Alaïa fosters a culture of excellence and innovation, deeply rooted in a commitment to craftsmanship and artistic expression. The workplace is dynamic and collaborative, encouraging creativity and professional growth within the luxury fashion sector.