Alaïa Client Engagement Assistant Intern

Paris • France

Thursday, March 13, 2025

Alaïa, a distinguished Parisian fashion house since 1964, epitomizes the timeless elegance and craftsmanship of haute couture. Renowned for its sculptural silhouettes, the brand was revolutionized in the 1980s by Azzedine Alaïa, a master of cut. Today, under the creative direction of Belgian designer Pieter Mulier, Alaïa continues its pursuit of perfection and modernity, maintaining its dedication to technical excellence and artistic passion. As part of the Richemont group, Alaïa benefits from the conglomerate's extensive resources and global reach.

1. Assist in the management of global activation campaigns, including tracking the worldwide client communication calendar.
2. Coordinate campaign assets such as visuals and translations, and collaborate with external agencies for campaign execution.
3. Manage the clienteling and data capture application, contributing to the roadmap for new features in collaboration with Richemont teams.
4. Oversee the testing and validation phases of new application features before launch and communicate updates to boutiques.
5. Coordinate content integration for new collections within the application, including visuals, descriptions, and pricing.
6. Create and analyze performance reports for the clienteling tool.
7. Develop training documents for retail teams and provide support during training sessions.
8. Offer daily support to boutiques, including access creation and issue resolution.

1. Advanced degree in business or related field (Bac+4/Bac+5).
2. Minimum of 6 months experience in CRM, client experience, or retail operations.

1. Versatility, pragmatism, proactivity, and dynamism.
2. Strong organizational skills with the ability to manage multiple projects and stakeholders.
3. Proficiency in numerical analysis and reporting tools.
4. Mastery of Microsoft Office Suite, particularly Excel and PowerPoint.
5. Familiarity with clienteling applications and Salesforce is advantageous.
6. Fluent in written and spoken English.

A minimum of 6 months experience in customer relationship management, client experience, or retail operations is required.

Advanced degree in business or related field (Bac+4/Bac+5).

Opportunity to work with a prestigious fashion house and gain valuable industry experience.

Alaïa fosters a culture of innovation and excellence, where creativity and technical skill are celebrated. The brand values its heritage while embracing modernity, providing an inspiring environment for those passionate about fashion and craftsmanship.