Alaïa Assistant Store Manager

Paris • France

Friday, January 3, 2025

Alaïa, a distinguished Parisian fashion house established in 1964, is renowned for its couture spirit and timeless elegance. Under the creative direction of Pieter Mulier, the brand continues to innovate with sculptural silhouettes and iconic knits that celebrate the free beauty of women. As part of the Richemont group, Alaïa offers a dynamic and multicultural workplace that values creativity and excellence.

1. Co-monitor the achievement of sales targets and KPIs for the boutique.
2. Collaborate with the Boutique Manager on quarterly action plans to drive growth.
3. Provide monthly and ad hoc reporting on sales, traffic, and other KPIs, proposing corrective actions as needed.
4. Support the effective operation of the boutique.
5. Assist in managing the team to optimize performance and profitability.
6. Communicate and motivate the team around the Maison's strategy and vision.
7. Conduct team meetings to ensure awareness of targets and client experience best practices.
8. Support the Boutique Manager with annual performance management and feedback processes.
9. Delegate operational activities and establish clear responsibilities within the team.
10. Assist in providing training and coaching to drive success.
11. Champion clienteling behaviors to drive a client-centric business.
12. Elevate client experience in-store and out-of-store, ensuring brand guidelines are met.
13. Define objectives for client retention, recruitment, and reactivation to achieve sales targets.
14. Leverage clienteling tools to achieve results and report on ROI.
15. Research and negotiate local opportunities to partner with personal shoppers and stylists.
16. Ensure compliance with all group, Maison, and boutique policies and procedures.
17. Monitor visual merchandising to maintain brand image.
18. Supervise boutique back office and administration.
19. Ensure the boutique is properly maintained and take corrective actions as needed.

1. Proven experience in luxury retail management.
2. Strong leadership and team management skills.
3. Excellent communication and interpersonal abilities.
4. Proficiency in clienteling and CRM tools.

1. Sales and KPI management
2. Team leadership and development
3. Clienteling and customer relationship management
4. Operational excellence
5. Visual merchandising

A minimum of 3 years of experience in a luxury retail management role is required.

The position offers a comprehensive benefits package, including opportunities for professional development and growth within the Richemont group.

Alaïa fosters a culture of creativity, innovation, and excellence, where employees are encouraged to contribute to the brand's legacy of timeless beauty and modernity. The workplace is dynamic, multicultural, and committed to nurturing talent and empowering femininity.