Acqua Di Parma Fragrance Consultant

Acqua di Parma is an Italian luxury fragrance and grooming maison renowned for its refined scents and artisanal approach to product-making. The brand operates through branded counters and boutiques in premium department stores and cultivates a highly service-oriented retail environment focused on heritage, craftsmanship and personalised client experiences.

1. Drive counter sales and achieve individual and collective sales targets as set by the Account Manager.
2. Set up, monitor and follow weekly and monthly objectives; collate and submit sales data to the Account Manager by agreed deadlines.
3. Deliver a luxury level of customer service to develop client loyalty and achieve 100% mystery shopping and service KPIs.
4. Proactively identify sales opportunities, promote in-store events and engage department store clients and colleagues to maximise revenue.
5. Maintain merchandising standards and basic stock levels on the counter in line with company guidelines; perform monthly KPI reviews.
6. Handle customer complaints discreetly and effectively, escalating to the Account Manager as required.
7. Build and maintain strong working relationships with store management and adhere to all company and store policies.

1. Proven retail experience within beauty, fragrance or luxury goods preferred.
2. Demonstrable selling and communication skills with a commercial mindset.
3. Customer-focused, professional and proactive with strong problem-solving ability.
4. Able to work collaboratively within a counter team and liaise effectively with department store stakeholders.

1. Luxury retail sales
2. Clienteling and relationship building
3. Visual merchandising (counter presentation)
4. KPI monitoring and sales reporting
5. Customer complaint handling
6. Event promotion and in-store activation

Entry-level role; prior retail or cosmetics counter experience is desirable but not mandatory. Demonstrable sales aptitude and customer service track record preferred.

Secondary education or equivalent; vocational or sales qualifications in beauty/retail are advantageous.

The working environment reflects the brand’s Italian heritage and emphasis on refined client service, delivering an atmosphere of elegance and attention to detail. Teams collaborate closely with department store partners and focus on personalised, high-touch interactions with discerning clients.