24S.com Customer Relations Specialist (German-Speaking)

24S.com, a distinguished entity within the LVMH conglomerate, epitomizes luxury e-commerce with its curated selection of high-end fashion and accessories. As part of LVMH, 24S.com benefits from the vast resources and prestigious reputation of the world's leading luxury goods group, offering employees unparalleled opportunities for growth and development in the luxury retail sector.

1. Address customer and prospect inquiries (advice, information, complaints) via email, phone, and live chat while representing 24S.com and maintaining a high customer satisfaction rate.
2. Ensure excellent follow-up on customer requests, including intermediate responses and coordination with other departments such as Logistics, Transport, and Purchasing.
3. Act as the voice of the customer by providing internal feedback and liaising with brand partners.

1. Currently pursuing a Bachelor's or Master's degree in Business or a related field, preferably from a business school or university.
2. Fluency in German, English, and French to effectively communicate with clients.

1. Strong communication skills in German, English, and French.
2. Customer service orientation with a focus on maintaining high satisfaction levels.
3. Interest in fashion and digital sectors.

Ideal candidates will have some initial experience in customer contact roles or a strong interest in developing within a Customer Service environment.

Bachelor's or Master's degree in progress, preferably in Business or related fields.

The position offers a dynamic work environment in the heart of Paris, with unlimited access to coffee, beverages, and fruit. Employees also enjoy access to exclusive staff sales and a 30% discount on selected brands.

24S.com fosters an inclusive and dynamic workplace culture, recognizing and recruiting talent from diverse backgrounds. The company values innovation, customer satisfaction, and a passion for fashion and digital advancements.