Zenith Sales Associate

Zenith, a distinguished brand within the Watches & Jewellery division, is renowned for its exquisite craftsmanship and innovative designs. As part of a prestigious conglomerate, Zenith offers a dynamic and enriching environment where employees are encouraged to excel and contribute to the brand's legacy of luxury and excellence.

1. Drive sales to achieve or exceed monthly and seasonal individual and store sales goals, enhancing and developing the business.
2. Provide an exceptional customer service experience by exceeding client expectations, demonstrating an excellent knowledge of the products as well as Zenith's history and heritage.
3. Demonstrate a high standard of luxury service by actively listening to customers’ needs and providing tailored recommendations.
4. Ensure full compliance with all retail procedures and operational guidelines.
5. Maintain an active, accurate, neat, and organized client book, contacting clients regularly and providing appropriate follow-up on all sales or client requests.
6. Capture new meaningful customer data according to Zenith CRM tool to personalize communications, and deliver a memorable shopping experience.
7. Promote and actively participate in events.
8. Propose new ideas to attract new clients and expand the client book.
9. Ensure the boutique is consistently presented at the highest standard by overseeing the tidiness and cleanliness of all areas.
10. Manage in-store ambiance that enhances the customer experience.
11. Contribute to upholding merchandising material and products presentation in accordance with Zenith standards.
12. Cultivate an environment of mutual respect and teamwork by consistently supporting colleagues and collaborating harmoniously with all team members.
13. Provide assistance with additional tasks and responsibilities as assigned by the Boutique Manager.

1. At least 2 to 3 years of experience in luxury retail operations with a successful sales track record, luxury watch industry experience is a plus.
2. Sales acumen, results-driven, and a 'can do' attitude.
3. Outstanding interpersonal and communication skills, both oral and written.
4. Customer-oriented with essential follow-up skills.
5. Team player, self-motivated with a positive and committed mindset.
6. Presentable, mature, and with a high level of integrity, trust, and honesty.
7. Punctual, timeline conscientious, and eagerness to learn.
8. Flexibility to work a retail schedule including evenings, weekends, and holidays.

1. Sales acumen
2. Interpersonal and communication skills
3. Customer service
4. Teamwork
5. Flexibility
6. Integrity
7. Time management

Minimum of 3 years in luxury retail operations with a successful sales track record. Experience in the luxury watch industry is advantageous.

Employees enjoy a supportive work environment with opportunities for professional growth and development within the luxury retail sector.

Zenith fosters a culture of excellence, collaboration, and innovation. Employees are encouraged to contribute to the brand's esteemed heritage while working in a respectful and dynamic environment.