Van Cleef & Arpels Sales Support Specialist

Van Cleef & Arpels, a prestigious name in the realm of high jewelry, is part of the Richemont Group, a global leader in luxury goods. The Maison is renowned for its exquisite craftsmanship and timeless elegance, offering employees an opportunity to immerse themselves in a world of creativity and innovation. As an employer, Van Cleef & Arpels is committed to fostering career development and providing a nurturing environment for professional growth.

1. Assist Sales Associates during the selling ceremony and presentation.
2. Process sales transactions, including payment procedures and gift wrapping.
3. Support the sales team in daily clienteling activities.
4. Act as a brand ambassador, upholding the in-store client journey.
5. Develop knowledge and skills through self-training.
6. Review and implement efficiencies in back-office operations.
7. Enhance expertise in digital tools across sales, CRM, stock, omnichannel, and back office.

1. Previous experience in retail, particularly in luxury or the service sector such as hospitality or tourism.
2. Ability to work in a fast-paced and dynamic retail environment.
3. Confident communication skills with a passion for personalized customer service.
4. High attention to detail and a commitment to excellence.
5. Good operational skills and strong learning agility.
6. Proactive with a collaborative team spirit.
7. Interest in high jewelry.
8. Availability to work department store retail hours, including weekends.

1. Customer service excellence
2. Effective communication
3. Operational efficiency
4. Digital tool proficiency
5. Team collaboration
6. Attention to detail

Previous experience in retail, particularly in luxury or the service sector such as hospitality or tourism, is required.

Van Cleef & Arpels offers comprehensive training on the brand's history, craftsmanship, and creations, with a strong emphasis on career development.

Van Cleef & Arpels fosters a culture of excellence and creativity, where employees are encouraged to develop their skills and grow within the company. The Maison values collaboration, innovation, and a commitment to delivering exceptional customer experiences.