Van Cleef & Arpels Customer Service Specialist

Van Cleef & Arpels, a prestigious name in the luxury jewelry and watch industry, is part of the esteemed Richemont group. Renowned for its exquisite craftsmanship and timeless elegance, the Maison offers a dynamic and enriching environment for its employees, fostering career growth and development within the luxury sector.

1. Manage product registration for repairs and maintenance.
2. Obtain updates from service facilities and factories, assisting sales associates with client communications.
3. Ensure accuracy of After Sales Service statistical information and inventory results.
4. Consult with management or members of the sales team on related After Sales issues.
5. Provide support to Sales Associates and the Back-Office team as needed.
6. Assist in maintaining the store’s appearance.

1. Bachelor’s degree preferred.
2. At least 2 years of experience in a Sales Administration or Customer Service role.
3. Experience in the luxury watches or jewelry industry preferred.
4. Valid work authorization for employment in the USA.

1. Proficiency with Microsoft Office.
2. Proficiency with SAP.
3. Strong client-facing communication skills.
4. Ability to work efficiently in a fast-paced luxury environment.

At least 2 years of experience in a Sales Administration or Customer Service role, preferably within the luxury watches or jewelry industry.

Bachelor’s degree preferred.

Salary: $30-$32/hourly, negotiable based on skills and prior work experience.

Richemont offers a comprehensive benefits program including medical, dental, and vision programs, health savings and flexible spending accounts, life insurance, disability benefits, and a 401(k) with employer match. Additional benefits include paid time off, wellness reimbursement, access to an employee assistance program, and volunteer days off.

Van Cleef & Arpels is committed to fostering an enchanting and supportive work environment where employee career development is prioritized. The Maison provides immersive training on its history, craftsmanship, and creations, encouraging employees to grow and excel within the luxury industry.