Tiffany & Co. Team Manager

Tiffany & Co., a distinguished name in the luxury jewelry sector, is renowned for its exquisite craftsmanship and timeless elegance. As part of the LVMH Group, Tiffany & Co. benefits from the extensive resources and global reach of one of the world's leading luxury conglomerates. The brand is committed to fostering a workplace that celebrates creativity, diversity, and the pursuit of excellence.

1. Drive team accountability in delivering unparalleled service and achieving store KPIs, including sales, client experience, and operational excellence.
2. Demonstrate an entrepreneurial mindset and strategic vision that incorporates sales, client engagement, and team development.
3. Lead by example and actively coach the team on the sales floor, supporting professional growth and development.
4. Possess a deep market understanding, insights on competitors' practices, and cultivate a strong network in respective communities to enhance the client experience.
5. Support store opening and closing procedures, workforce planning, and ensure compliance with Tiffany & LVMH procedures.
6. Create an inclusive and supportive team environment, centered on the belief that People Make the Difference.
7. Inspire clients and teams through authentic brand storytelling, effectively conveying Tiffany’s legacy of craftsmanship, brand commitment, and integrity.
8. Demonstrate active listening, connect with clients and teams by asking strategic questions, and establish lasting relationships.
9. Ensure Client Advisors develop a client development strategy and assess their results.
10. Display professionalism and exercise agility, adapting behavior and implementing feedback appropriately.
11. Empower team to reach their potential, exercise resilience, and celebrate innovation.
12. Lead by example with a positive, ambitious, and collaborative attitude, instilling an inclusive team culture of Joy.
13. Motivate and guide team to exceed goals and strategically assume new, challenging assignments.
14. Propose solutions to Store Leadership when facing challenges or opportunities, support team adoption of new tools, systems, and ways of working.
15. Collaborate with headquarters on testing, sharing feedback, and driving new tools deployment and roll-out.

1. Minimum of 3 years of sales management experience.
2. Proven track record in achieving commercial results in an omnichannel luxury environment.
3. Inspiring and trusted leader with demonstrated capability in recruitment, development, and retention of talents.
4. Passion for luxury retail environments; jewelry/watch expertise is a plus.
5. Organized and efficient, with experience in driving change (tools, KPIs, etc.).
6. Ability to cultivate connections and expand client-base.
7. Proven ability to facilitate seamless collaboration between client-facing and operational teams.
8. Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.

1. Leadership and interpersonal skills
2. Strategic vision and entrepreneurial mindset
3. Market understanding and networking
4. Client development and relationship building
5. Professionalism and adaptability
6. Collaboration and team empowerment

Minimum 5 years of relevant experience in sales management, preferably within the luxury sector.

Preferred: A college/university degree

The position offers a dynamic work environment with opportunities for professional growth and development within the prestigious LVMH Group.

Tiffany & Co. fosters a culture of joy, inclusivity, and excellence, encouraging employees to dream and innovate while honoring the brand's rich heritage. The workplace is collaborative, with a focus on personal and professional growth.