Tiffany & Co. Seasonal Client Care Advisor

Tiffany & Co., a distinguished name in luxury jewelry, is part of the LVMH Group, a global leader in high-quality products. As an employer, Tiffany & Co. is renowned for its commitment to excellence, offering a dynamic and inclusive work environment that fosters professional growth and development.

1. Build and maintain enduring client relationships to inspire brand loyalty.
2. Act as a trusted authority to resolve client inquiries and issues efficiently.
3. Stay informed about product availability and refresh knowledge regularly.
4. Uphold integrity and accountability in resolving client dissatisfaction.
5. Demonstrate emotional intelligence in escalating service issues.
6. Collaborate to achieve individual and departmental sales targets.
7. Utilize cross-selling and up-selling techniques to maximize sales.
8. Respond to customer needs efficiently and accurately.
9. Manage calls and correspondence in a multi-system environment.
10. Meet departmental productivity KPIs consistently.
11. Cultivate a portfolio of relevant clients and execute outreach plans.
12. Acknowledge milestone events to foster repeat purchases.

1. Superior communication and interpersonal skills.
2. Previous experience in sales or service within retail or contact centers.
3. Familiarity with e-commerce technology and terminology.
4. Flexibility to work weekends as required.
5. Authorization to work in the UK.

1. Multilingual proficiency in English, French, and Spanish.
2. Strategic selling skills.
3. Emotional intelligence.
4. Proficiency in multi-tasking within a multi-system environment.

Previous sales or service experience in a retail or contact center environment is required.

The role offers a vibrant work environment during the holiday season, with opportunities to engage with a prestigious brand and develop valuable customer service skills.

Tiffany & Co. fosters a culture of excellence and inclusivity, encouraging employees to deliver exceptional service and create memorable experiences for clients. The company values integrity, accountability, and continuous learning, providing a supportive environment for professional growth.